1. Community
2. General Q&A
3. client not receiving announcement

Hey there Sandy! We took a look at your account and I can tell you what's happening. Not everyone in your client list is opted into receiving your messages. This is a necessary step before they can...

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• Product Success Team
• May 13, 2024 22:02
• 0 votes

1. Community
2. Thryv Business Center™ Integrations
3. Quickbooks integration

Hello Jack, and thanks for your post! I have escalated this with our team and we are looking into this for you!

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• Product Success Team
• May 13, 2024 12:26
• 0 votes

1. Community
2. Thryv Business Center™
3. Customer discounts

Thanks for your question @...! Here are a few guides to help you out: Add Terms and Conditions to your Invoices Add a Discount Line to an Invoice - Keep in mind if you're syncing to MYOB or anoth...

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• Product Success Team
• May 10, 2024 11:57
• 0 votes

1. Community
2. Thryv Marketing Center™
3. AI Generator

Thanks for your question Sean! ThryvAI found within Social and the Pro campaign editor is backed by the latest version of ChatGPTIf you have any other questions, don't hesitate to leave a comment o...

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• Product Success Team
• May 09, 2024 23:44
• Edited
• 0 votes

1. Community
2. Thryv Business Center™
3. DBE

Thanks for your question Yolanda! A domain based email from Thryv is just Google's email service, without any additional applications. Any needs the user would have could be solved with Business Ce...

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• Product Success Team
• May 07, 2024 21:40
• 0 votes

1. Community
2. Thryv Business Center™ Integrations
3. Website Builder

Great question Emily! Videos are not available in the gallery section on a DIY Website , they are available if the user upgrades to a Thryv-managed site.However, there is a workaround possible. A u...

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• Product Success Team
• May 07, 2024 15:23
• 0 votes

1. Community
2. Thryv Marketing Center™
3. Add my new service to website please

Hello Cassie! To make changes to your website, you'll need to send a request with the details to webmaintenance@Thryv.com.We'll go ahead and start the email for you so they can help right away, tha...

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• Product Success Team
• May 06, 2024 22:12
• 0 votes

1. Community
2. Thryv Business Center™
3. Campaign on temporary hold while we review flagged activity

Hey there Micah, thanks for asking!After reviewing your account, your campaigns have been placed on hold because your Bounce Rate has been exceeded. This occurred on the email campaign you sent on ...

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• Product Success Team
• April 27, 2024 22:49
• 0 votes

1. Community
2. Thryv Marketing Center™
3. I can’t find where to utilize AI in a post.

Thanks for your post! The button is in the window where you create the post itself.To have ThryvAI help write the caption for your post, first create your post in Social (unavailable in "Old Social...

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• Product Success Team
• April 27, 2024 20:35
• 0 votes

1. Community
2. ThryvPay®
3. Where do I find my Merchant Account Statements?

Thanks for your question Cynthia! If what you are looking for is the transaction fees associated with payments, navigate to Sales>ThryvPay>Deposits, and on that screen you can see the total merchan...

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• Product Success Team
• April 27, 2024 01:38
• 0 votes