Hey there Sandy! We took a look at your account and I can tell you what's happening. Not everyone in your client list is opted into receiving your messages. This is a necessary step before they can be delivered. If they have let you know they want to receive these emails, you can navigate to their client card, and click Show More on the right-hand side.


Then, under Communication Details click on the edit pencil. Finally, check the box to opt them into receiving your messages.

But don't worry! You don't have to do this for each client individually. If you export your client list , then look for the column with your opt-in message (this will normally start with "I consent to receiving messages"). Any client that says False in this field is not opted in.

Once you opt these clients in, they will start receiving your messages. Thanks for your post, if you run into anything or have any other questions, leave a comment here or create another post!

Hey Sandy! In addition to checking the opt-in status for your clients, you might also want to ensure that the email addresses for those clients are accurate and up to date. Sometimes delivery issues can occur if there are typos or outdated email addresses in the system. Double-checking this can help ensure that all intended recipients receive the weekly church announcements without any issues. Let us know if you need further assistance! We're here to help.