Upgrade to add more minutes to Calls

1. Command Center
2. Calls
3. Make Phone and Video Calls

Upgrade to add more minutes to Calls Minutes can be added to Calls a la carte without upgrading your Command Center Plan​ ​ Command Center   1. Click on Settings   2. Click on Calls   ...

• Product Success Team
• September 25, 2023 17:03
• Updated
• 1 follower
• 0 comments
• 0 votes

Create a New Google Business Profile

1. Business Center
2. Online Presence
3. Google My Business

Create a New Google Business Profile ​ ​ # Go to www.google.com/business   1. Click on Manage now         2. Enter your Business Name and select "Create a business with this name" *Note: Google w...

• Product Success Team
• September 19, 2023 16:17
• Updated
• 1 follower
• 0 comments
• 0 votes

What to do if your Google Business Profile is suspended

1. Business Center
2. Online Presence
3. Google My Business

What is profile suspension? A suspension can occur when Google has determined that a business profile has violated their Google Business Profile (GBP) guidelines. When a profile is suspended, it is...

• Product Success Team
• August 29, 2023 17:16
• Updated
• 1 follower
• 0 comments
• 0 votes

Capture Leads from Facebook in your Business Center Inbox

1. Business Center
2. Social
3. Social Content

Capture Leads from Facebook in your Business Center Inbox   ​ # Business Center   1. Click on Client Portal         2. Locate Create Direct Links and click on Create         3. Select Contact fr...

• Product Success Team
• August 25, 2023 14:54
• 1 follower
• 0 comments
• 0 votes

Update the Default Primary Staff Member Assigned to Incoming Clients

1. Business Center
2. Settings
3. Manage Your Staff

Update the Default Primary Staff Member Assigned to Incoming Clients Select the staff member who will receive by default all incoming contact details, documents and payments from new clients. This...

• Product Success Team
• August 14, 2023 20:01
• 1 follower
• 0 comments
• 0 votes

Make a Phone Call from the Command Center Mobile App

1. Command Center
2. Calls
3. Make Phone and Video Calls

Make a Phone Call from the Command Center Mobile App ​ # Command Center | Mobile App   1. Click the Menu icon on the top left of the screen   2. Select Command Center to see the drop dow...

• Product Success Team
• August 14, 2023 19:51
• 1 follower
• 0 comments
• 0 votes

Make a Phone Call from your Desktop/Laptop

1. Command Center
2. Calls
3. Make Phone and Video Calls

Make a Phone Call from your Desktop/Laptop ​ # Command Center | Inbox   1. Click on Calls         2. Click on Dialpad to dial a phone number or select an existing contact         3. Enter the ph...

• Product Success Team
• August 14, 2023 19:30
• 1 follower
• 0 comments
• 0 votes

Activate Your Call Notifications for Desktop and Mobile

1. Command Center
2. Settings
3. Staff and Preferences

Activate Your Call Notifications for Desktop and Mobile   ​   # Command Center | Inbox       1. Click on Settings             2. Click on Notifications             3. Select the Notifications yo...

• Product Success Team
• August 14, 2023 19:17
• 1 follower
• 0 comments
• 0 votes

See Available Voicemails and Transcriptions

1. Command Center
2. Calls
3. Voicemail

See Available Voicemails and Transcriptions   ​ ​ # Command Center | Inbox   1. Click on Voicemail…         2. Select the Voice mail "play" icon to listen to the Voicemail         3. To view the...

• Product Success Team
• August 14, 2023 19:05
• 1 follower
• 0 comments
• 0 votes

Activate Do Not Disturb to send calls to Voicemail

1. Command Center
2. Calls
3. Voicemail

Activate Do Not Disturb to send calls to Voicemail   ​ ​ # Command Center | Inbox   1. Click on Settings from the main menu         2. Click on Calls         3. Toggle on the Do Not Disturb. You...

• Product Success Team
• August 14, 2023 19:09
• Updated
• 1 follower
• 0 comments
• 0 votes