Product Success Team

Thryv Moderator Thryv Employee
Thryv Employee

Get answers straight from the Thryv Product Team. Our goal is to help you Thryv!

  • Total activity 2895
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Activity overview

Latest activity by Product Success Team

  • Product Success Team commented,

    1. Community
    2. General Q&A
    3. Edit page seo

    Thanks for your post John! In your instance, your website was migrated from one of our legacy non-Thryv product, which didn't have this functionality previously. Access to the full website editor i...

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    • Product Success Team
    • 0 votes

  • Product Success Team commented,

    1. Community
    2. Thryv Marketing Center™
    3. Reconnecting Meta

    We're so sorry to hear this Ralph! We can help with your Meta accounts in Thryv Marketing Center. To start, you'll need to follow the steps here to disconnect Facebook and Instagram from Thryv. Onc...

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    • Product Success Team
    • 0 votes

  • Product Success Team commented,

    1. Community
    2. Thryv Business Center™
    3. can't send messages

    Thanks for reporting this DON! At this time we aren't aware of any outages, we are contacting you directly to troubleshoot.

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    • Product Success Team
    • 0 votes

  • Product Success Team commented,

    1. Community
    2. Thryv Marketplace™
    3. Sending SMS through Twilio

    Thanks Chase this is important to clarify for users:Thryv Command Center users should click on articles containing the Marketplace label, whereas classic Thryv Business Center users (purchased befo...

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    • Product Success Team
    • 1 vote

  • Product Success Team commented,

    1. Community
    2. Thryv® Command Center
    3. Canceling a booking on Thryv Calendar

    Hello Stephen! As you mentioned in your post, normally when an appointment is cancelled in Thryv Business Center, it is also cancelled in your synced Google Calendar. However, in this case it appea...

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    • Product Success Team
    • 0 votes

  • Product Success Team commented,

    1. Community
    2. Thryv Marketplace™
    3. Sending SMS through Twilio

    To further clarify the part about the inbox, the Twilio integration is only available through the Classic Thryv Business Center App Market, meaning it is only available for users who still have the...

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    • Product Success Team
    • 0 votes

  • Product Success Team commented,

    1. Community
    2. Thryv Marketplace™
    3. Sending SMS through Twilio

    Great question Chase! Any Thryv Business Center client can respond to a Twilio message through the Client Card. When you receive the notification, you're able to go to that client card and respond ...

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    • Product Success Team
    • 0 votes

  • Product Success Team commented,

    1. Community
    2. Thryv Marketing Center™
    3. what steps do I follow to make a Link for a YouTube address

    Great question Dorthy! To embed the video right there on your site (without your customers having to leave), in the website editor, click on widgets. Then, search for Video, and drag the video wid...

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    • Product Success Team
    • 0 votes

  • Product Success Team commented,

    1. Community
    2. Thryv® Command Center
    3. Canceling a booking on Thryv Calendar

    Hey there Stephen! You're right, when an appointment is cancelled, the time should no longer be blocked on your calendar. One of our team is reaching out to you directly to troubleshoot. Thanks for...

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    • Product Success Team
    • 0 votes

  • Product Success Team commented,

    1. Community
    2. General Q&A
    3. i need to cancel my account. plz help.

    Hello Chandler, sorry to hear about this!In this case, the best course of action is to call our Client Care team or call us at +1 (844) 339-7494 (US Only). For Australia, please call 1800-468-4798

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    • Product Success Team
    • 0 votes