All About Thryv

Here is a list of common questions and answers about all Thryv products. Click on each question to jump to the answer. Don't see your question here? Ask our User Community! To create your post, or answer another user's question, all you have to do is log in with your Thryv credentials

What is Thryv?

Do Thryv Products have contract terms?

Can I upgrade my Thryv level at any time?

What if I upgrade during the contract term which I've paid in full?

When can I start using Thryv? Do I need to download the software?

What browser should I use for Thryv?

Why is there an onboarding fee?

How long can I expect it to take to get set up with Thryv?

Can I take advantage of other features (known as Entitlements) within my Thryv package if I don't set them up right away?

What is Domain-Based Gmail?

Is a Thryv website required to add on domain-based Gmail?

Can I use my current domain?

Do I need to opt-in to the Domain Based Gmail to use the new Gmail integration in the App Market?

What is the difference between a Standard Gmail and Certified Gmail?

If you have Thryv’s HIPAA add-on, is a Certified Gmail account required?

Will my business be HIPAA compliant with a Certified Gmail inbox?

Can I have both Standard and Certified Gmail with my Thryv account?

What level of service is provided with Thryv products?

If I need post-sales support, who do I contact?

What if I need support for setting up my payment gateway in Thryv?

What happens if I decided not to continue my Thryv subscription after the initial contract terms?

What are the Thryv category restrictions?

Should I give login access to my Business Advisor so they can help me setup my Thryv?

How do I download the Thryv Mobile App?

Can businesses outside of the United States purchase Thryv?

Are there any feature limitations with International Partnership Thryv packages?

Are Thryv’s email Announcements and Marketing Automation in compliance with the Australian Spam Act 2003 (Cth)?

Does Thryv Have A Referral Program?

Can I access Thryv products from outside the US?

How do I pay my Thryv bill?

Business Restrictions

Are there any businesses that cannot purchase Thryv?

All About Thryv

What is Thryv?

Thryv is a suite of software products designed to create an end-to-end client experience platform made for small businesses to help you Get the Job, Manage the Job, and Get Credit so you can reach more customers, stay organized, and get paid faster, all from a single screen, anytime, anyplace.

Do Thryv Products have contract terms?

Thryv Command Center™ has both a free plan and several month to month paid options. Other Thryv products offer a 6-month mandatory term subscription that will auto-subscribe. You can choose to pay semi-annually which offers a 5% discount or month to month. Paid Thryv Command Center plans may be bundled with other products.

Can I upgrade my package level at any time?

Yes, you can upgrade your package anytime. For Thryv Command Center users, navigate to Settings>Active Subscriptions, and you can upgrade any subscriptions from there. For classic Thryv Business Center™ users, go to Settings -> My Account and select package level requested. You can also purchase add-ons through this upgrade process.

What if I upgrade my Thryv subscription during the contract term which I’ve paid in full?

Don’t worry, we will pro-rate the difference during the subscription terms.

When can I start using Thryv? Do I need to download the software?

Thryv is a cloud-based solution, therefore it does not need to be downloaded. Once you purchase Thryv, your account will be created and you can start using the software. Your Thryv login is based on the email you used to sign up. You can create your unique password at the point of sale and you can reset your password directly on the login screen if needed at any time.

What browser should I use for Thryv?

Thryv products work best in the Chrome browser, however, you can also use Firefox and Safari. Thryv is not supported in Edge.

Why is there an onboarding fee?

The onboarding fee is charged so that we can make sure you are getting the most out of your Thryv software. We will help you get set up and activate the features you need the most to get you started.

How long can I expect it will take to get set up with Thryv?

Post-purchase, you will be logged in and can start using Thryv right away. The setup wizard will get you set up with the basic elements. Then during your onboarding calls, we will help you set up the features most important to your business. 

Can I take advantage of other features (known as Entitlements) within my Thryv package if I don’t set them up right away?

Absolutely. You can decide to take advantage of any of your features within your Thryv package at any time. For example, if you don’t have time to take advantage of building a new website or having us create social posts, no worries. We can do this when you are ready at any time during your Thryv subscription.

What is Domain-Based Gmail?

Professional business email with a vanity URL (ex: info@mycompany.com), which we will secure and manage for your business. This is an optional service and add-on to your Thryv Business Center software, which is a perfect pair with our Gmail Integration in the App Market.

Is a Thryv website required to add on domain-based Gmail?

No. The domain-based Gmail is available with any Thryv Business Center package. A domain can be created specifically for the new email account.

Can I use my current domain?

Yes! However, we prefer to manage your domain throughout your relationship with us. If we ever depart ways, our website team can transfer it back to you at any time. 

Do I need to opt-in to the Domain-Based Gmail to use the new Gmail integration in the App Market?

No. The Gmail Integration works with any Gmail account. However, if you are looking for a more professional email service with more features and options than traditional Gmail, we have two different packages. (Click here for more info on the Gmail Integration)

What is the difference between a Standard Gmail and Certified Gmail?

Certified Gmail offers additional admin security and controls and it’s perfect for businesses that need HIPAA compliance, Health and Wellness, and Legal Services.

If you have Thryv’s HIPAA add-on, is a Certified Gmail account required?

No. You can add on either Standard or Certified Gmail. However, we recommend full compliance with peace of mind with our Certified Gmail option.

Will my business be HIPAA compliant with a Certified Gmail inbox?

No. This only covers security for your email, but not your software. We suggest you also purchase the HIPAA add-on and follow all guidelines.

Can I have both Standard and Certified Gmail with my Thryv account?

No. Email account types cannot be combined.

What level of service is provided with Thryv Products?

Paid users of our software packages (Business Center, Marketing Center, and paid packages for Command Center) receive a dedicated Client Success Manager and 24/7 customer service via email, chat or phone. Both paid and freemium users will also have full access to our online Support Center, which includes how-to videos, walk-through guides and tutorials. In addition, any user can post questions or feedback for our team in our User Community, where it can be seen by other Thryv users, and will receive a response from our Product team within 24 hours.

If I need post-sales support who do I contact?

Contact Thryv Support at 844.99.THRYV (844.998.4798) anytime, 24/7. You can also connect with us right inside Thryv by clicking the orange ribbon at the left-hand bottom of the screen. It will open our Support Center where you can Email or Chat with us directly.

What if I need support or more information about my payment gateway in Thryv?

You can contact Thryv Support at 844.99.THRYV (844.998.4798) and we are happy to assist or transfer you if needed.

You can also contact each payment source directly with the following contact information

• ThryvPay
  • Call - 1-88-THRYVPAY
  • Email - thryvpay@thryv.com
  • Chat  - Visit Support Center in your Thryv

• Stripe
  • Directly by emailing from your Stripe account login
  • Website - https://support.stripe.com/
• Square
  • Call - 855-700-6000
  • Email – help@squareup.com
  • Twitter - @Square
  • Online - https://squareup.com/us/en/sales/contact
• Braintree/PayPal
  • Customer service - 877.434.2894.
  • Account creation/general questions - 800.514.4920
  • Business Support (If you already have an account) - 888.221.1161

What happens if I decided not to continue my Thryv subscription after the initial contract terms?

If you choose to cancel Thryv any time after your initial contract term, your Thryv account will be taken down, including any features associated such as your website. If you change your mind within 60 business days, we can reactive your existing Thryv account and you will not lose any of your content or data.

What are the Thryv category restrictions?

There are 5 main business categories that are restricted from purchasing Thryv. 1. Pharmaceutical companies 2. Marijuana-related businesses (CBD-related businesses are permitted, with limited features) 3. Adult Services (includes escorts and overtly sexual-oriented businesses) 4. Dangerous product businesses (includes guns/weapons, explosives/ fireworks, tobacco/vape products, and drugs/drug paraphernalia) 5. Business in countries where Thryv does not currently operate. Thryv currently operates in the following countries:

• United States
• Canada
• Australia
• New Zealand

Should I give login access to my Business Advisor so they can help me set up my Thryv?

No. In fact, this is against our company policy to give your login credentials or direct access to your Business Advisor. Our Thryv Service Specialists are happy to help you with onboarding and activation of your Thryv features. Also, the best way to learn is when you are in the driver’s seat and our Business Advisors or Thryv Service Specialists are helping you learn by doing.

How do I download the Thryv Business Center Mobile App?

You can download the Thryv Business Center mobile app for free from Google Play or the Apple store. You will be able to log in with the same credentials you use on your desktop. Make sure you turn on your notifications so you can get instantly notified when anyone books an appointment, pays you, leaves you a review, and more. We also have an article for your reference, located here. 

Can businesses outside of the United States purchase Thryv?

Thryv has limited availability outside of the continental United States. You can contact us here if you have questions about Thryv International Partnerships. 

Are there any feature limitations with International Partnership Thryv packages? 

Due to availability, International partnerships do not have access to the following Thryv features:

• SMS/text message marketing
• Some App Market exclusions (see the individual articles for each app)
• Reserve with Google
• Yext has a different publisher network for each country, so only the relevant publishing sites will appear in their Thryv

Are Thryv’s Announcements and Marketing Automation in compliance with the Australian Spam Act 2003 (Cth)?

Australian businesses that use Thryv's email marketing software must comply with all relevant Australian privacy and marketing laws, including the Spam Act 2003 (Cth), the Copyright Act 1968 (Cth), and the Privacy Act 1988 (Cth). This includes monitoring and removing customers who unsubscribe from your marketing list. If you are unsure about your obligations under the Spam Act 2003 (Cth), please check https://www.acma.gov.au/avoid-sending-spam here.

Does Thryv Have A Referral Program?

Yes we do! Click Here to learn more or apply!

Can I access Thryv products from outside the US?

You will not be able to log in to any Thryv products if you are traveling or otherwise the countries where we do business (US, Canada, Australia, New Zealand). You also will not be able to log in while using a VPN for this reason. Thryv operates only in select countries. For more questions about international partnerships, click here 

How do I pay my Thryv bill?

When you first purchased Thryv, whether it was from one of our Business Advisors or upgrading through Command Center, you placed a card on file. We will automatically charge this card every month for you, so you don't have to worry about one more bill to log in and pay! If you would like to see how to change your card on file, click on the appropriate link below:

• Command Center Users
• Classic Business Center Users

Business Restrictions

Are there any businesses that cannot purchase Thryv?

There are five main category restrictions for Thryv: Pharmaceutical Companies, Marijuana-related businesses (CBD-related businesses are permitted, with limited features), Adult Services (escorts, and overtly sexually-oriented businesses), Dangerous product businesses (includes guns/weapons, explosives/ fireworks, tobacco/vape products, and drugs/drug paraphernalia). However, there may also be restrictions within other categories to elements and features of Thryv, such as social or text marketing and payments. You can contact us here if you have questions about whether or not Thryv is a good fit for your business. 

Other Restrictions