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Product Success Team

Thryv Moderator Thryv Employee
Thryv Employee
  • Total activity 3265
  • Last activity January 12, 2026 19:18
  • Member since August 24, 2021 20:36

Get answers straight from the Thryv Product Team. Our goal is to help you Thryv!

  • Activity overview
  • Badges (3)
  • Articles (1240)
  • Posts (21)
  • Comments (496)
  • Activity overview
  • Badges (3)
  • Articles (1240)
  • Posts (21)
  • Comments (496)

Comments

Recent activity by Product Success Team Recent activity Votes
    1. Thryv Business Center™
    2. ...
    3. Websites
    4. Google Analytics 4

    Thanks for your comment! We have alerted the appropriate team and you should see this correction shortly!

    • View comment
    • Product Success Team
    • December 10, 2023 21:50
    • 0 votes
    1. Community
    2. Thryv Business Center™
    3. Payment Reports are exporting

    AG$ Thank you for reporting this!! What is happening here is that more fields are being included in the import than Thryv can handle at a time. Because you have detailed client data, Thryv simply c...

    • View comment
    • Product Success Team
    • January 08, 2026 16:27
    • 0 votes
    1. Community
    2. Thryv Business Center™
    3. Notifications

    Thank you Tobin! We will investigate this and let you know what we find!

    • View comment
    • Product Success Team
    • January 03, 2026 18:13
    • 0 votes
    1. Community
    2. Thryv Business Center™
    3. change email on website

    Thank you Shower, we have made this change for you!

    • View comment
    • Product Success Team
    • January 03, 2026 18:13
    • 0 votes
    1. Community
    2. General Q&A
    3. Instagram link

    Great question! To accomplish this, first click on the Social tab. Then click on the Gear icon for settings. From here you can add a new social account, follow this guide for complete instructions....

    • View comment
    • Product Success Team
    • January 03, 2026 18:08
    • 0 votes
    1. Community
    2. Thryv Business Center™
    3. Change christmas closing hours on website

    Great question Glen! To make changes to your hours on your website, first click on the navigation icon in the top left, then select My Account. In My Account, click on Website Editor in the left-ha...

    • View comment
    • Product Success Team
    • December 24, 2025 00:12
    • 0 votes
    1. Community
    2. ThryvPay®
    3. Refund

    Looking at this closer, the refund actually is appearing in the Payments Received screen. The refund was made from a payment that was made in March, so the refund appears in March, even though it w...

    • View comment
    • Product Success Team
    • December 19, 2025 21:10
    • 0 votes
    1. Community
    2. ThryvPay®
    3. Refund

    Thanks for your post Laurie! I can confirm that the refund is appearing in your ThryvPay reporting, but is not appearing in your payments received. We'll investigate and let you know when we're abl...

    • View comment
    • Product Success Team
    • December 19, 2025 19:11
    • 0 votes
    1. Community
    2. Thryv Marketing Center™
    3. can I please have access to SEO settings?

    Thank you for your post Anthony! We have this turned on in your account.

    • View comment
    • Product Success Team
    • December 17, 2025 18:29
    • 0 votes
    1. Community
    2. Thryv Business Center™
    3. cancelled invoices

    Great question Mark! The action to cancel an invoice can not be undone, the only recourse is to re-issue the invoice. We do have a feedback request for restoring cancelled invoices in our feedback ...

    • View comment
    • Product Success Team
    • December 16, 2025 16:27
    • 0 votes
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