Have questions about Thryv's payment processors? Great! Below you will find the frequently asked questions for them all!

ThryvPay

Why should I sign up for ThryvPay?

What are the fees for ThryvPay?

Is my business allowed to make a ThryvPay Account? 

How do I create a ThryvPay Account?

If I have already connected a payment gateway (Square or Stripe), do I need to connect ThryvPay?

If you already have a payment provider, you do not need to sign up for ThryvPay. If there are ThryvPay features you'd like to use, then you can toggle between the payment gateways when accepting payments. From the payment settings you will need to connect to activate the payment processor of your choice. You can only use one payment processor at a time.

Are partial refunds possible?

Yes, it is possible to make a partial refund with any payment processor in Thryv Business Center™

Stripe

Why should I connect a Stripe account?

If you already use Stripe as your payment method for your business, connecting your account using Thryv ensures that all of your payments are tracked in one convenient location.

If I have already connected a payment gateway (Braintree), do I need to connect Stripe?

Once you have chosen your payment option, you do not need to change it.

What are the fees for Stripe?

You would pay your standard Stripe fees of 2.9% per successful card charge.

Does Thryv charge an additional fee to my credit card payments?

No, Thryv does not charge any transaction fees. You would only pay the fees for Stripe.

Is my business allowed to create a Stripe account if I don’t have one?

There are some business verticals that will not be able to create a Stripe account, based on Stripe’s policies. They are:

• Investment & credit services (Securities brokers; mortgage consulting or debt reduction services; credit counseling or repair; investment services; real estate opportunities; etc.)
• Money and legal services (Financial institutions, money transmitters and money services businesses; etc.)
• Virtual currency or stored value
• Intellectual property or proprietary rights infringement
• Counterfeit or unauthorized goods (Sales, distribution, or access to counterfeit music, movies, software, or other licensed materials)
• Gambling (contests; fantasy sports; etc.)
• Regulated or illegal products or services (Cannabis dispensaries and related businesses; sale of tobacco, e-cigarettes, and e-liquid; online pharmacies; prescription-only products)
• Adult content and services
• Get rich quick schemes
• Mug shot publication or pay-to-remove sites
• No-value-added services (Sale or resale of a service without added benefit to the buyer)
• Aggregation (Engaging in any form of licensed or unlicensed aggregation of funds owed to third parties; etc.)
• Drug paraphernalia (Any equipment designed for making or using drugs, such as bongs, vaporizers and hookahs)
• High-risk businesses (Bankruptcy lawyers; remote technical support; psychic services; essay mills; chain letters; door-to-door sales; medical benefit packages; etc.)
• Multi-level marketing
• Pseudo pharmaceuticals
• Social media activity
• Substances designed to mimic illegal drugs
• Video game or virtual world credits (Sale of in-game currency unless the merchant is the operator of the virtual world)

What if I need assistance with my Stripe account?

You can contact Stripe Support either via our 24/7 Thryv Support, or directly by going to support.stripe.com/contact. Please note you will need to be logged into your Stripe account to use the contact features on the Stripe website.

Are partial refunds possible?

Yes, it is possible to make a partial refund with any payment processor in Thryv Business Center™

Square

How do I connect my existing Square account to Thryv?

We have an article for you to follow located here.

How do I create a Square account from Thryv if I don't have one?

You can follow this article to create a new Square account.

I have already connected a different payment gateway (Braintree or Stripe). Do I need to disconnect these in order to connect with Square?

If you are happy with your current payment gateway, there is no reason to remove your current payment merchant. Note that if you do disconnect a payment merchant and reconnect with Square, any refunds you may need to issue can only be sent using your previous payment gateway.

How many Thryv accounts will connect to my Square?

Only one Thryv account can connect to your Square account.

How do I process a refund using Square?

If you have processed your payment directly into Thryv, you can follow this article to learn how to refund your payment. If you have processed the payment in Square, you will have to follow this article to process the refund.

How can I issue a refund if I process a payment using Thryv?

We have an article to walk you through the process here.

How can I issue a refund if I process a payment using Square?

We have an article to walk you through the process here.

How can I sync my data in Thryv?

You will need to follow this article to sync your Square data to your Thryv.

When my data is synced to Thryv, what exactly feeds over?

The following fields will feed over from Square to Thryv:

• The Reference ID in Square
• Client Cards
• First & Last Name (this will be skipped if the client already exists in your Thryv)
• Company name (this will be skipped if it already exists in your Thryv)
• Email (this will be skipped if it already exists in your Thryv)
• Address (this will be skipped if it already exists in your Thryv)
• Phone Number (this will be skipped if it already exists in your Thryv)
• Birthday (this will be skipped if it already exists in your Thryv)
• Opt-In Preferences (this will be skipped if it already exists in your Thryv)
• Groups (will show as a Tag)
• Square creation source

What if I have a client with no email address in Square?

Thryv will work to merge your customers from Square based on an email that is provided in Thryv. The software is designed to check for duplicates by email first, then by the Square ID. This should guarantee that you will not have duplicate clients appearing in Thryv.

How can I get support if I need help with my Square account?

You can contact us using support@thryv.com, follow this article to access our Live Chat or Hotline 24/7, or if it is specific to Square only, you can contact Square Support here.

Are there any restrictions I may encounter using Square?

Information outlining what you may not sell when you use Square.

Square strives to provide a safe environment for both buyers and sellers. As such, we do not permit the sale of certain goods and services that are listed in Square’s Terms. In this agreement, you confirmed that you will not accept payments in connection with the following businesses or business activities:

• Any illegal activity or goods
• Buyer or membership clubs, including dues associated with such clubs
• Credit counseling or credit repair agencies
• Credit protection or identity theft protection services
• Direct marketing or subscription offers or services
• Infomercial sales
• Internet/mail order/telephone order pharmacies or pharmacy referral services (where fulfillment of medication is performed with an Internet or telephone consultation, absent a physical visit with a physician including re-importation of pharmaceuticals from foreign countries)
• Unauthorized multi-level marketing businesses
• Inbound or outbound telemarketers
• Prepaid phone cards or phone services
• Rebate based businesses
• Up-sell merchants
• Bill payment services
• Betting, including lottery tickets, casino gaming chips, Fantasy Football, off-track betting, and wagers at races
• Financial institutions offering manual or automated cash disbursements
• Prepaid cards, checks, insurance, or other financial merchandise or services
• Sales of money orders or foreign currency by non-financial institutions
• Wire transfer money orders
• High-risk products and services, including telemarketing sales
• Service station merchants
• Automated fuel dispensers
• Adult entertainment-oriented products or services (in any medium, including internet, telephone or printed material)
• Sales of (i) firearms, firearm parts or hardware, and ammunition; or (ii) weapons and other devices designed to cause physical injury
• Drug paraphernalia
• Occult materials
• Hate or harmful products
• Escort services
• Bankruptcy attorneys or collection agencies engaged in the collection of debt
• Internet/mail order/telephone order of age-restricted products (e.g., tobacco)

For more information, review Square’s Terms.

Are partial refunds possible?

Yes, it is possible to make a partial refund with any payment processor in Thryv Business Center™

PayPal

How do I connect my existing PayPal account to Thryv?

We have an article for you to follow located here.

I have already connected a different payment gateway (ThryvPay, Square, or Stripe). Do I need to disconnect these in order to connect with PayPal?

Absolutely not! PayPal is a unique payment processor because works more like a payment method, so it works in tandem with Thryv's other payment processors. If you choose to connect PayPal, when your customer is making an online payment, PayPal will show as a payment method along with a credit card, or any other payment methods you have set up for your customers. 

How many Thryv accounts will connect to my PayPal account?

 Several Thryv accounts can connect to a single PayPal account.

How do I process a refund using PayPal?

If you have processed your payment directly into Thryv, you can follow this article to learn how to refund your payment. If you have processed the payment in PayPal, you can follow this link to search PayPal's Help Center for best practices. 

How can I get support if I need help with my PayPal account?

You can contact us using support@thryv.com, follow this article to access our Live Chat or Hotline 24/7, or if it is specific to PayPal only, you can contact PayPal Support here.

Are partial refunds possible?

Yes, it is possible to make a partial refund with any payment processor in Thryv Business Center™

Braintree

How do I connect my existing Braintree account to Thryv?

We have an article for you to follow located here. Note: Braintree is a payment processor that was formerly available in Thryv. It is not available for new Thryv accounts. 

I have already connected a different payment gateway (ThryvPay, Square, or Stripe). Do I need to disconnect these in order to connect with Braintree?

If you are happy with your current payment gateway, there is no reason to remove your current payment merchant. Note that if you do disconnect a payment merchant and reconnect with Square, any refunds you may need to issue can only be sent using your previous payment gateway. You can only be connected to one payment processor at a time, except for PayPal. 

How many Thryv accounts will connect to my Braintree account?

Only one Thryv account can connect to your Braintree account.

How do I process a refund using Braintree?

If you have processed your payment directly into Thryv, you can follow this article to learn how to refund your payment. If you have processed the payment in Braintree, you can follow this link to search Braintree's Help Center for best practices. 

How can I get support if I need help with my Braintree account?

You can contact us using support@thryv.com, follow this article to access our Live Chat or Hotline 24/7, or if it is specific to PayPal only, you can contact PayPal Support here.

Are partial refunds possible?

Yes, it is possible to make a partial refund with any payment processor in Thryv Business Center™