When you collect payment through Braintree, Stripe or Square, you can issue the refund directly from the payment page in the system. This action will refund the funds to the client. Note: If you have processed your payment using Square, directly, you will need to follow this article to process the refund.
Other payments that were "Marked as paid" could be "Marked as refunded."
You will see a green box in the bottom left corner that states the refund was successfully processed:
Note: The refund button is only available to external clients of Thryv. No employee of Thryv will be able to process refunds on your account, per company policy.