1. Community
2. General Q&A
3. Thryv Software

Hi there, Thanks again for bringing this to our attention. I’m going to reach out to you via email to gather a few more details so we can continue troubleshooting this with you directly. Keep an ey...

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• James Montgomery
• February 12, 2026 22:57
• 0 votes

1. Community
2. General Q&A
3. Change of primary address

Hello Maureen,Sorry to hear you’re having this issue!We’ve done some testing on our end but haven’t been able to replicate the behavior you described.To troubleshoot further, I’ll be reaching out v...

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• James Montgomery
• February 12, 2026 18:49
• 0 votes

1. Community
2. CRM & Pipelines
3. Emails in Outlook are not working

Hey there,Sorry to hear you’re experiencing this issue. I’ve gone ahead and forwarded this to our URL Management team, and they should be reaching out to help get this sorted (if they haven’t alrea...

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• James Montgomery
• February 11, 2026 20:36
• 0 votes

1. Community
2. Social Media
3. Website Widgets

Hey Avi! Thanks so much for your patience. Sorry to hear you’re running into this issue. We’re currently looking into this, and I’ll be following up via email shortly with a few additional question...

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• James Montgomery
• February 11, 2026 17:16
• 0 votes

1. Community
2. General Q&A
3. Thryv Software

Hey there, Thanks for bringing this to our attention, and I’m sorry to hear you’re experiencing this issue! We were able to replicate the issue you described and have escalated it to our developers...

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• James Montgomery
• February 10, 2026 22:49
• Edited
• 0 votes

1. Community
2. Payments
3. Thryv payment

Hey Kathleen, Thanks for raising this! To answer your questions: Upon reviewing the payment in question, and it appears the customer paid via ACH (bank transfer). ACH payments typically take 7 - 1...

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• James Montgomery
• February 10, 2026 16:51
• 0 votes

1. Community
2. CRM & Pipelines
3. Client Portal

Hey Mindy! You can give a client access to the Client Portal by sending them an invitation from within your Thryv account. To do this, go to the Clients page, select the checkbox next to the client...

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• James Montgomery
• February 09, 2026 20:23
• 0 votes

1. Community
2. Payments
3. Where do I find ThryvPay fees?

Hey Laurie, The easiest way to obtain this information would be to export your transactions from ThryvPay and use the exported file to determine your monthly fees. The export includes a fees column...

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• James Montgomery
• December 18, 2025 21:25
• 0 votes

1. Community
2. CRM & Pipelines
3. Gmail email bouncing back

Hello Celeste, Thanks for reaching out! So sorry to hear you’re having this issue. For Gmail-related concerns like this, our URL Management team is best equipped to help. You can reach them directl...

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• James Montgomery
• December 17, 2025 16:56
• Edited
• 0 votes

1. Community
2. General Q&A
3. Terminate service

Hey Jack, Sorry to hear that. If you’re looking to cancel, the best next step is to give our Client Care team a call at +1 (844) 339-6334 (US only). They’ll be able to get the process started and a...

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• James Montgomery
• December 12, 2025 15:58
• 0 votes