Hey there! I'm James — the newest member of the Thryv + Keap Product Success Team. Feel free to let me know how I can help!
James Montgomery commented,
Hey Kerry,Just wanted to let you know that I’m looking into this. As soon as I have any additional insight, I’ll be sure to update you here.Thanks so much for your patience in the meantime!
James Montgomery commented,
Hey Debbie,Sorry to hear about that!Just wanted to let you know that the team and I are currently looking into this. As soon as I have any further insight, I’ll be sure to update you here.Thanks so...
James Montgomery commented,
Hey Matt,So sorry to hear that. I've got good news!I connected with the team and we were able to reactivate the schedule. The first post is currently set to go out on Monday, March 16th.If you're u...
James Montgomery commented,
Hey Dona,I’d be happy to assist, but I could use a bit more information. Could you elaborate on what exactly you’re hoping to accomplish with onboardingThanks in advance!
James Montgomery commented,
Hey Jody!So sorry to hear you're running into this. I just sent you an email so we can gather a some more details and take a closer look at what might be causing the issue.
James Montgomery commented,
Hey Brandon,I'd be happy to help, but I could use a little more information.Are you trying to export your customers from Thryv and email them outside of the platform? If not, could you please elabo...
James Montgomery commented,
Hi there,I'd be happy to help, but could use a bit more information. Could you elaborate on what has changed and what issues you're currently experiencing?Thanks in advance!
James Montgomery commented,
Hi Cheryl,Upon reviewing your account, it looks like the initial payment(s) were made on February 11, 2026.For security and privacy purposes, I’ll be sending you an email shortly with the specific ...
James Montgomery commented,
Hey Tony,We’d be happy to assist, but could you share a bit more detail about what you’re looking for or hoping to accomplish? Just want to make sure we fully understand your goal so we can point ...
James Montgomery commented,
Hey Amber! Great question. If you’re using the Classic announcement editor, you’re currently limited to one image per message by default. That editor is more streamlined, so customization options a...
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