Hey there! I'm James — the newest member of the Thryv + Keap Product Success Team. Feel free to let me know how I can help!
James Montgomery created an article,
Your website is the front door to your business. But if a visitor has to leave your site or open their email app to contact you, you risk losing them at the finish line.By embedding Thryv Public Fo...
James Montgomery created an article,
Using a Keap Public Form as a call-to-action lets you collect lead information directly from your WordPress site and send it straight into Keap. This creates a seamless experience for visitors whil...
James Montgomery commented,
Hey Laurie, The easiest way to obtain this information would be to export your transactions from ThryvPay and use the exported file to determine your monthly fees. The export includes a fees column...
James Montgomery commented,
Hello Celeste, Thanks for reaching out! So sorry to hear you’re having this issue. For Gmail-related concerns like this, our URL Management team is best equipped to help. You can reach them directl...
James Montgomery commented,
Hey Jack, Sorry to hear that. If you’re looking to cancel, the best next step is to give our Client Care team a call at +1 (844) 339-6334 (US only). They’ll be able to get the process started and a...
James Montgomery commented,
Hey Theresa,I just sent you an email regarding this so we can discuss and troubleshoot further.Let me know if you didn’t receive the email!
James Montgomery commented,
Hi Alvaro,Great question!At this time, Thryv applies a late fee once when an invoice becomes overdue, but it does not automatically apply recurring monthly late fees for continued non-payment.As a ...
James Montgomery commented,
Hey Theresa! I’m covering on behalf of Christina here.Thanks for sharing those additional details! Could you also confirm the following: Which browser you’re currently using Whether this issue occ...
James Montgomery commented,
Hey Matt,Just wanted to let you know that your account has been unblocked, and you should now be able to resume sending emails. You may need to refresh your page for the changes to take effect.If y...
James Montgomery commented,
Hey Hector,Sorry to hear you were experiencing this issue. Just checking — are you still seeing this behavior? There was an outage earlier that’s now been resolved, and I just wanted to confirm whe...
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