1. Community
2. Broadcasts & Emails
3. An

Hey Amber! Great question. If you’re using the Classic announcement editor, you’re currently limited to one image per message by default. That editor is more streamlined, so customization options a...

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• James Montgomery
• February 24, 2026 22:57
• Edited
• 0 votes

1. Community
2. Payments
3. Sam Hassan payment status?

Hey Charles,Thanks for raising this. Upon review, it appears that Sam's payment was made via direct bank transfer (ACH).When a payment is made via ACH, it will show as "Payment processing" until th...

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• James Montgomery
• February 24, 2026 19:36
• Edited
• 0 votes

1. Community
2. CRM & Pipelines
3. Notes & Title Export

Of course! Happy to help.

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• James Montgomery
• February 20, 2026 15:39
• 0 votes

1. Community
2. General Q&A
3. Cory Menke

Hi there! Great question. Thryv doesn’t issue traditional paper contracts. Your purchase and continued use of Thryv services are governed by our Terms & Conditions. You can review the full Terms he...

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• James Montgomery
• February 19, 2026 22:07
• 0 votes

1. Community
2. CRM & Pipelines
3. Notes & Title Export

Hey AG$!To answer your questions in order: 1. The “Notes to client” field that appears when creating an invoice is the exact field that maps to the “Notes” column in an invoice export.If the field ...

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• James Montgomery
• February 19, 2026 22:04
• Edited
• 1 vote

1. Community
2. CRM & Pipelines
3. webmail log in

Hey Mark, Sorry to hear you’re running into this! I’d recommend reaching out to our URL Team directly.They’re best equipped to help reset your webmail password and get everything squared away. You ...

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• James Montgomery
• February 19, 2026 20:54
• 0 votes

1. Community
2. CRM & Pipelines
3. Adding a task to Client profile with out having a prior email correspondance

Hey Ken! Currently in Business Center, there isn’t a way to assign a staff member a follow-up task unless an existing message thread already exists. We’ve received similar requests in the past, so ...

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• James Montgomery
• February 19, 2026 20:56
• Edited
• 0 votes

1. Community
2. General Q&A
3. Change subscription payment

Hey there! You can change the payment method on file for your Thryv subscription by navigating to My Account > Account Profile > Payment Methods. From there, you’ll be able to add a new card or upd...

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• James Montgomery
• February 18, 2026 23:31
• 0 votes

1. Community
2. General Q&A
3. Duel pricing

Hey Jeremiah,I’d recommend giving our Client Care team a call at 844-998-4798. They’ll be happy to review your account and answer any questions you have!In the meantime, please let me know if there...

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• James Montgomery
• February 18, 2026 23:25
• 0 votes

1. Community
2. General Q&A
3. Help

Hey there! I’d recommend giving our Client Care team a call at 844-998-4798 so they can take a closer look and make sure everything is updated properly on our end. Additionally, if you’re j...

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• James Montgomery
• February 18, 2026 21:36
• 0 votes