Hey there! I'm James — the newest member of the Thryv + Keap Product Success Team. Feel free to let me know how I can help!
Hey Chris,Good news! Thryv does have options to make this process more automated for you, so you don't have to manually send those reminders going forward.We're actively working on getting a consul...
Hey Damian, It looks like the campaigns were blocked due to a previous campaign having a high bounce rate. What does this mean? To put it simply, it means too many emails you have sent "bounced." A...
Hey Jenni!Great question. At this time, invoices cannot be edited after they have been marked as paid.As a workaround, you can add the VIN number to the client record, then open the origina...
Hey there,Great question! Unfortunately, the search functionality is currently limited in terms of the data it is capable of retrieving and doesn't search across all fields in the database (such as...
Hey there,Yes — as long as SMS is enabled under Settings > Auto Client Messaging > Booking, the system will send booking confirmations and appointment reminders via text message.Just make sure the ...
Hey Wanda,Thanks for surfacing this.After reviewing with the team, we confirmed that one of the items you received wasn’t an additional bill or charge. Instead, it was a credit applied to your acco...
Hey Nidia,To remove the ability for clients to schedule appointments through your Client Portal, you’ll want to head to Settings > Online Booking Options. From there, simply uncheck the box next to...
Hi Michael,Thanks for surfacing this! I'm happy to clarify.Thryv products (including ThryvPay) are only accessible in supported regions (United States, Canada, Australia, and New Zealand). As a res...
Hey Santo, Thanks for bringing this up! If you received a password change notification that you didn’t initiate, we recommend taking action right away to ensure your account remains secure. First, ...
Glad to hear that, Carl!If there's anything else we can assist with, please let me know.
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