Hi Theresa, I'm sorry to hear about the issues you are experiencing. What you described is very strange and would require our dev team to take a look for what may be causing this. I will be sendin...
Hi Matt, I just sent you an email to get more information on this and assist you! Thank you
Hi Lisa, We recommend getting in touch with our URL management team at 844-998-4798. They will be able to assist with any questions you may have regarding email.
Hi Emma, I saw that Thryv Support was able to determine the issue was due to a typo on the email saved on the staff account. Just wanted to confirm if this was resolved! Thank you
Hi Marie, Im sorry to hear you were experiencing issues logging in. I saw that you were able to get in touch with Thryv Support and they were able to identify the issue and it should now be resolve...
Hey Robert, Does the issue continue after clearing cache/cookies? Im suspecting the browser is just needing a small "re-do" after the login glitch earlier today. When clearing cache, ensure the fol...
Hi Lynn, When a client has multiple charges, I recommend utilizing the "Request Payment" button when in their client card: This will send your client a payment link that will allow them to pa...
Hi Robert, Our team confirmed that this issue should now be resolved. Please let us know if you have any questions!
Hi Robert, I am sorry to hear about the issue you are facing when logging in. I was able to recreate the issue on my end when investigating this for you. I have escalated the issue to our devs and ...
Hi Richard - Our URL team can be reached at 844.998.4798. Just let the representative know you want to take control of your domain and they can assist.
Our customer support team is available 24/7 by online chat, phone, or email
New postOur customer support team is available 24/7 by online chat, phone, or email