1. Community
2. Social Media
3. error posting facebook

Hi Susan, I looked into the post you are referring to and it looks like some sort of glitch occurred. I have opened a ticket with our Social team and escalated the issue. I can keep you updated her...

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• Christina Rodriguez
• August 21, 2026 17:51
• 0 votes

1. Community
2. Reporting & Analytics
3. Announcement

Hi Diane, I am showing a successful announcement was sent this morning around 9:36a CT with no error present. If it is showing on your end, it very likely could be a caching issue. Please let me kn...

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• Christina Rodriguez
• August 19, 2026 15:15
• 0 votes

1. Community
2. Reporting & Analytics
3. Announcement

Hi there! Just got confirmation that this should be cleared now. Thank you!

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• Christina Rodriguez
• August 18, 2026 18:46
• 0 votes

1. Community
2. Reporting & Analytics
3. Announcement

Hi Diane, I looked at your account and can see where we cleared a bounce rate error around 8/5/26. Since then, the campaign that went out on 8/6/26 caused another bounce error. I am opening a reque...

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• Christina Rodriguez
• August 17, 2026 21:56
• 0 votes

1. Community
2. Broadcasts & Emails
3. Recording a sale

Hi John, When recording a cash payment, you can uncheck the "Send receipt to client" box before hitting record:   Please let us know if you have any questions. Thank you!

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• Christina Rodriguez
• August 17, 2026 14:56
• 0 votes

1. Community
2. Broadcasts & Emails
3. Announcements not recognizing phone numbers

Hi Amanda, I quickly looked at your account and it doesnt look like you are registered to send out marketing SMS messages (through announcements). Due to regulation changes set forth by mobile carr...

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• Christina Rodriguez
• August 17, 2026 14:51
• 0 votes

1. Community
2. Payments
3. Billing for yellow pages advertisements

Hi John, Our Client Care team can help answer any questions you may have about YellowPages and billing. They can be reached at 844.998.4798. Thank you!

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• Christina Rodriguez
• August 10, 2026 15:20
• 0 votes

1. Community
2. Payments
3. Thryv Billing & Payments

Hi Antoinette,If you have any questions about your bill, I recommend getting in touch with our Client Care team at your earliest convenience. They will be able to review your account and go over op...

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• Christina Rodriguez
• August 10, 2026 15:19
• 0 votes

1. Community
2. Leads
3. list of people who clicked

Totally understandable! I will ensure your feedback is documented in our Feedback Center so we can communicate this to our devs.

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• Christina Rodriguez
• August 10, 2026 15:17
• 0 votes

1. Community
2. Reporting & Analytics
3. Announcement

Hi Diane, It looks like this got resolved through Thryv Support. Based on their notes, a campaign that went out on 7/31 had a high bounce rate percentage, which led to the campaigns being blocked. ...

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• Christina Rodriguez
• August 05, 2026 21:32
• 0 votes