Social Calendar Posted with Errors

• October 22, 2025 15:00

User

My scheduled post today said it posted with errors and to contact the support chat.  Any recommendations?

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  Christina Rodriguez

  Thryv Moderator

  • October 22, 2025 16:16

  

  

  

  

  +13 more

  Hi there!

  I took peek at the post you referenced and it looks like when the post was created, it had platform-specific captions turned on. When this is enabled, it allows you to create unique captions for each platform you are scheduling the post to. When this post was created, no captions were written for Google but the post was scheduled to go there. Because Google received an "empty" post, it resulted in an error.

  If you are using platform-specific captions, the best practice is to first write your caption then enable the platform-specific caption toggle. This will automatically apply what you have written to the connected platforms but you can go to each tab and make the edits you want for the specific profile.
  
  I hope this helps! Please let me know if you have any questions.

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