1. Community
2. Thryv Business Center™
3. cant get social acct to refresh

Hi Gene, Are you receiving an error when trying to refresh it or is it not responding at all? Thank you!

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• Christina Rodriguez
• February 03, 2026 16:02
• 0 votes

1. Community
2. General Q&A
3. 1099 address

Hey Tad! I recommend getting in touch with Client Care on this, they can be reached at 844.998.4798. They handle billing and most tax related questions. Thank you!

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• Christina Rodriguez
• February 02, 2026 21:32
• 0 votes

1. Community
2. General Q&A
3. Error

Hey there! Totally understand and its definitely a weird situation. The main issue is that your email server is not consistently delivering the emails from our system to you, which is why we would ...

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• Christina Rodriguez
• February 02, 2026 21:01
• 0 votes

1. Community
2. General Q&A
3. Error

Hi Brittney This typically occurs when no-reply@thryv.com and reply@thryv.com are marked as spam or when the email server marks it as spam automatically. To resolve, both of these emails would need...

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• Christina Rodriguez
• February 02, 2026 17:03
• 0 votes

1. Community
2. Thryv Business Center™
3. New client appointment notification

Hi Lenny, I'll reach out to you via email to get more information and determine how to best troubleshoot this for you! Thank you

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• Christina Rodriguez
• February 02, 2026 16:57
• 0 votes

1. Community
2. Thryv Business Center™
3. Menu

Hi Edgar! I'm linking our guide on how to edit your website text here and an overview of the editor here. If you need any help making changes, our 24/7 support team can be reached at 844.998.4798 o...

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• Christina Rodriguez
• February 02, 2026 16:35
• 0 votes

1. Community
2. General Q&A
3. thryv plan

Hey Nick! Our Client Care team would be the best resource to help with this. They can be reached at 844.998.4798. Thank you

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• Christina Rodriguez
• January 30, 2026 16:14
• 0 votes

1. Community
2. General Q&A
3. Change sales tax rate

Hi Johanna, To change the taxes that are applied to your invoices and estimates, navigate to Settings>Payments>Taxes. You can edit existing taxes and add new items. Ive linked our guide that talks ...

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• Christina Rodriguez
• January 30, 2026 16:12
• 0 votes

1. Community
2. General Q&A
3. W9

Hi Kala, We recommend reaching out to our Client Care team as they would have access to information such as the W9. They can be reached at 844.998.4798. Thank you!

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• Christina Rodriguez
• January 30, 2026 16:07
• 0 votes

1. Community
2. Thryv Marketing Center™
3. Campaign

Hi Kim! It looks like your last campaign triggered a bounce rate error. This error happens when a campaign exceeds your bounce rate for bounced (undeliverable) emails. You'll need to review your ca...

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• Christina Rodriguez
• January 28, 2026 20:10
• 0 votes