1. Community
2. Staff & Administration
3. Change account email

Hi Dawn, The email can be updates under Settings > Business Info > Account Email. I am linking our guide here that goes over this in more detail. If you have any trouble, our Thryv Support team can...

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• Christina Rodriguez
• July 15, 2026 14:55
• 0 votes

1. Community
2. General Q&A
3. My new client forms

Hi Chris, I looked at your account and it looks like some of the fields were renamed from "First Name" to an actual name. This can be viewed and edited under Settings > Client & Contact Info. If yo...

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• Christina Rodriguez
• July 14, 2026 22:33
• 0 votes

1. Community
2. Payments
3. surcharges

Hi Veronica, Ill be emailing you shortly to get more information so we can look into this for you. Thank you!

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• Christina Rodriguez
• July 14, 2026 16:02
• 0 votes

1. Community
2. Website & Landing Pages
3. Website

Hi Dearlove, Our Support team can assist with any website modifications you may need. They can be reached 24/7 at 844.998.4798 or support@thryv.com Thank you!

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• Christina Rodriguez
• July 14, 2026 15:53
• 0 votes

1. Community
2. Broadcasts & Emails
3. Can’t run campaigns

Hi Kevin, The error has been cleared. If you have any questions, just let us know. Thank you!

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• Christina Rodriguez
• July 13, 2026 15:25
• 0 votes

1. Community
2. Broadcasts & Emails
3. Can’t run campaigns

Hi Kevin, I have opened a ticket to our team to have the bounce rate cleared. I will reply here with any updates we receive. For more information on how to prevent a bounce rate error in the future...

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• Christina Rodriguez
• July 13, 2026 15:10
• 0 votes

1. Community
2. General Q&A
3. Setting up email in my account

Hi Thomas, To get started with a Domain Based Email (DBE), we recommend reaching out to our URL Management team. They can help start the process and answer any questions you may have along the way....

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• Christina Rodriguez
• July 10, 2026 15:07
• 0 votes

1. Community
2. General Q&A
3. How do I change my account plan

Hi Jenniffer, Thanks for reaching out! I recommend reaching out to our Client Care team as they would have the most up to date information on our packages and pricing. They also handle Billing ques...

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• Christina Rodriguez
• July 10, 2026 15:03
• 0 votes

1. Community
2. Website & Landing Pages
3. Sub folders on a new page

Hi Wade, Through the website editor, you can add more components through the widgets available in the editing menu. I am linking a general guide to our editor here but this link will also show you ...

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• Christina Rodriguez
• July 06, 2026 15:08
• 0 votes

1. Community
2. Website & Landing Pages
3. Calendar loading

Hi Esther, I looked at your account and was not able to reproduce the issue. Its likely that this is being caused by browser caching. We recommend clearing your browser's cache/cookies (all time), ...

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• Christina Rodriguez
• July 06, 2026 14:24
• 0 votes