Christina Rodriguez commented,
Hi Thomas, It would be the staff member sending it from a regular email account so that the client can access that unsubscribe link. Alternatively, they can copy the link in the message (right clic...
Christina Rodriguez commented,
Hi Thomas, Currently there is not a straightforward way to resubscribe. However, there are a couple of ways someone can go about this: Using an old marketing email from the business - if their cl...
Christina Rodriguez commented,
Hi there, I am sorry to hear about the issue y'all are experiencing. I recommend reaching out to our Thryv Support team with details of the issue, when it started, etc. so they can open a ticket to...
Christina Rodriguez commented,
Hi there, It looks like you were able to get assistance with our Thryv Support team. This error will appear when there are a high number of "bounced" emails in a recent campaign. Bounced emails are...
Christina Rodriguez commented,
Hi Theresa, I am sorry to hear about this issue. Most often this could be caused by browser caching. Does the issue persist after clearing cache/cookies (all time), closing the browser completely, ...
Christina Rodriguez commented,
Hi Richard, I am showing that you were able to get in touch with Thryv Support about this issue and they marked it as resolved. I wanted to confirm if you had any additional questions or needed he...
Christina Rodriguez commented,
Hi Cheryl, I recommend getting in touch with our URL team at 844.998.4798 as it concerns the email related to your domain. They can take a closer look and help with any next steps. Thank you!
Christina Rodriguez commented,
Hi Amy, Once an invoice is marked as Paid, it is no longer editable. If it is imperative that the date should be changed, a workaround could be creating a new one with the correct date and record i...
Christina Rodriguez commented,
Hi Lucinda, Currently, any user listed as "admin" in the staff settings should have access to the website editor. If the other employees have access lower than this, they wont be able to edit the s...
Christina Rodriguez commented,
Hello! Apologies for any confusion. In this scenario, the customer has their "main" profile and a secondary contact associated to the main profile. With all secondary profiles, the profile is "nest...
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