1. Community
2. General Q&A
3. Ask Thryv support whether they can reassign the existing document URL to a new PDF

Hi there, The document links are auto-generated and unfortunately cannot be manually changed. If the QR code you use allows you to change the destination URL it sends your customers to, we recommen...

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• Christina Rodriguez
• June 25, 2026 17:23
• 0 votes

1. Community
2. General Q&A
3. Groups Tab under the contacts

Hi John, Typically, this can be caused by either the user permissions being changed or due to browser caching. To check the user permissions, I have linked our guide hereIf no changes were made to ...

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• Christina Rodriguez
• June 25, 2026 16:57
• 0 votes

1. Community
2. General Q&A
3. Blocked client on emails

Hi Jocelyn, I am more than happy to look into this for you! I'm sending you an email to get more information so we can start working on this. Thank you!

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• Christina Rodriguez
• June 24, 2026 21:19
• 0 votes

1. Community
2. Broadcasts & Emails
3. Calibre Construction

Hi there, You can send marketing emails under Marketing > Announcements. From here, you can create your own message and choose which customers you would like the message to go to. I have linked our...

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• Christina Rodriguez
• June 22, 2026 18:52
• 0 votes

1. Community
2. General Q&A
3. The they’ve App

Hi Ray, Im sorry to hear about the issue you are experiencing. Most commonly, the issue you described is due to a caching issue or outdated software.  Could you confirm if the issue resolves after ...

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• Christina Rodriguez
• June 22, 2026 15:03
• 0 votes

1. Community
2. Website & Landing Pages
3. I would like to give another party access to our account so that they may work on making our website/email more productive

Hey Nancy, You can add a staff account (giving someone their own login) through My Account in your software. I have our guide linked here for the step by step process. Let me know if you have any q...

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• Christina Rodriguez
• June 18, 2026 20:08
• 0 votes

1. Community
2. Reputation & Online Presence
3. review link

Hi there!It looks like this is related to my comment on your last post. If you dont have your Google Business Profile linked in your software, the link wont be available. However, if you want to sh...

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• Christina Rodriguez
• June 16, 2026 22:12
• 0 votes

1. Community
2. Reputation & Online Presence
3. Review Link

Hi Chris, Once you have the link to the review site you would like to direct people to (Here is a guide for Google reviews), you can share the link on your website, socials, or through any message ...

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• Christina Rodriguez
• June 16, 2026 16:54
• 0 votes

1. Community
2. CRM & Pipelines
3. How to add a second contact to a client account

Hi there! Currently, the closest we have to replicate this would be to have the husband's contact with their own client card then creating the wife's information to be a sub account. With this rout...

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• Christina Rodriguez
• June 15, 2026 17:25
• 0 votes

1. Community
2. General Q&A
3. How do I find draft invoices

Hi Caroline, The Draft invoices can be found by filtering to the "Draft" status in the Sales tab. I have linked our step by step guide here to show that process. Let us know if you have any other q...

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• Christina Rodriguez
• June 15, 2026 15:55
• 0 votes