Christina Rodriguez commented,
Hi Patrick, I confirmed that a member of our Support team will be reaching out to you directly to assist. In the meantime, if you have any questions, our team can be reached 24/7 at support@thryv.c...
Christina Rodriguez commented,
Hi Sherry, I saw a note on your account that you may have already resolved the issue with the web mods team. Could you confirm if that is the case? Thanks!
Christina Rodriguez commented,
Hi Kim, It looks like your domain is registered with a third party company. We recommend getting in touch with our URL Management team at 844.998.4798 if you need any assistance in pinpointing wher...
Christina Rodriguez commented,
Hi there, Yes, when a convenience fee is being applied, the fee will show prior to checking out (in red), similar to this screenshot: For more details on surcharges and convenience fees, I have lin...
Christina Rodriguez commented,
Hi Laritza, The coding for the email templates should be {{client.first_name}} to have it insert the associated client's name on the email automatically. If your templates are correct and this issu...
Christina Rodriguez commented,
Hi Ed, I am linking our guide(s) to the website editor here. If you need any assistance with making changes, we recommend reaching out to the 24/7 support team at 844.998.4798 for on-demand support...
Christina Rodriguez commented,
Hi Greg, I would recommend contacting our 24/7 Support team so they can help troubleshoot the issue for you and open a ticket if needed. They can be reached at 844.998.4798 or support@thryv.com. Th...
Christina Rodriguez commented,
Hi Haydee, When in the website editor, select Pages > PopUps. Select the gear next to the popup you would like to disable then select Delete If you need any assistance, our 24/7 team can be re...
Christina Rodriguez commented,
Hi Amy, I'm sorry to hear about the login issue you are experiencing. Typically this is resolved by the browser's cache and cookies (for all time), closing out the browser completely, then trying t...
Christina Rodriguez commented,
Hi there, Bulk importing can be done by a spreadsheet under Clients > More Actions > Import. It is important to note that when doing this, the system determines if a contact already exists by the e...
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