Christina Rodriguez commented,
Hello! Apologies for any confusion. In this scenario, the customer has their "main" profile and a secondary contact associated to the main profile. With all secondary profiles, the profile is "nest...
Christina Rodriguez commented,
Hi Scott, We dont currently have a way to set up an automated response for this specific situation. There are ways to edit the default automatic emails that go out to yourself or your client but cu...
Christina Rodriguez commented,
Hi there, If the scheduled payment is posting to the wrong client card, it would need to be cancelled and rescheduled under the correct client card. I have attached our guide on this here: https://...
Christina Rodriguez commented,
Hi Melissa, Our Client Care team would be the best point of contact for this and assist with the process. They can be reached at 844.998.4798. Thank you!
Christina Rodriguez commented,
Hi Emma, I recommend getting in touch with our Support team as they can take a look at the settings and advise on next steps. They can be reached 24/7 at 844.998.4798 or support@thryv.com. Thanks!
Christina Rodriguez commented,
Hi Marsha, Our Web Mods team is available for on-demand changes by phone at at 844-998-4798, option 3. Designers are available on-demand between 8am and 7pm CDT, Monday through Friday, and Saturday...
Christina Rodriguez commented,
Hi Doug, It sounds like you may be referring to messages you receive in your Thryv inbox. The best way to "block" unwanted senders would be to select next to their conversation thread > More > Mark...
Christina Rodriguez commented,
Hi Scott, The Thryv mobile app has limited functionality for account settings, however, you can login with a mobile browser and be able to manage the settings. I have linked our guide on how to do ...
Christina Rodriguez commented,
Hi Brandon, This is most commonly caused by caching issues in the browser. Does the issue resolve when clearing your browser's cache/cookies (for all time), closing the browser out completely, then...
Christina Rodriguez commented,
Hi Scott, We recommend reaching out to our Thryv Support team as they would be able to help guide you through this process. They can be reached 24/7 at support@thryv.com or 844.998.4798 Thank you!
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