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Campaigns are temporarily on hold while we review flagged activity.

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  • Official comment
    Product Success Team
    Thryv Moderator
    Thryv Employee
    Thryv Employee

    Hey there Tiago thanks for asking! We have unblocked your campaigns and you are able to send them again.

    After reviewing your account, your campaigns have been placed on hold because your Bounce Rate has been exceeded. This occurred on the email campaign you sent on November 25th. This block needs to be lifted by our team, which I have already done for you

    What does this mean? To put it simply, it means too many emails you have sent "bounced." A Bounce is when the customer's email server rejects your campaign. This could happen for a number of reasons, including but not limited to: 

    • Misspelled email addresses
    • The email address is no longer valid
    • Security settings on the part of the customer's email provider
    • The customer marking your email as Spam

      We have reset your bounce rate, so you should be able to send campaigns again. In the below explanation is a guide on how to "scrub" your email list.

    Click Here for our full article on Bounce Rate, and Click Here for a full guide on how to remove (or the industry term is "scrub" bounced emails).

    Thank you, and if you have any other questions, leave a comment here or create another post!

     

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