Campaign on temporary hold while we review flagged activity
I don't understand why my campaign would be on hold for review of flagged activity.
What would cause this?
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Hey there Micah, thanks for asking!
After reviewing your account, your campaigns have been placed on hold because your Bounce Rate has been exceeded. This occurred on the email campaign you sent on April 23rd.What does this mean? To put it simply, it means too many emails you have sent "bounced." A Bounce is when the customer's email server rejects your campaign. This could happen for a number of reasons, including but not limited to:
- Misspelled email addresses
- The email address is no longer valid
- Security settings on the part of the customer's email provider
- The customer marking your email as Spam
We have reset your bounce rate, so you should be able to send campaigns again. In the below explanation is a guide on how to "scrub" your email list.
Click Here for our full article on Bounce Rate, and Click Here for a full guide on how to remove (or the industry term is "scrub" bounced emails).
Thank you, and if you have any other questions, leave a comment here or create another post!0 -
hello,
my campaigns have been on hold for several months. Can you please fix this for me, thank you
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Hello Samantha, yes, we have unblocked your campaigns. You should be able to start sending campaigns again immediately!
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Hi, please check my campaigns as it was on hold. What may cause? I have cleaned up my list to avoid bounce. Please fix. Thank you so much0
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Can you unflag my account.
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Thanks for your post Dain, your campaigns have been unblocked!
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We need to be unlocked as well. Can you take care of this for us?
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Yes John, We've taken care of this for you. Make sure you've read the original post so that it doesn't happen to you again. If you run into anything else, don't hesitate to leave another comment!
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We need to be unblocked as we have scrubbed our email list. Can you please take care of this for us?
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User thank you for confirming you've scrubbed your email list! We have unblocked your campaigns and you are able to send again.
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Ive scrubbed my email list. Please unblock mine too
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Thanks for taking the time to read this Scottye! We have unblocked your campaigns. You may need to refresh your page, but you should be able to send again.
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Hello, our campaigns have been blocked. Can you please take care of this for us? Thank you so much!
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Hello Terri! Thanks for your post! Make sure you've read the post above to understand why this happened to prevent it in the future. In the meantime, we've unblocked your campaigns. You are now able to send campaigns again, thank you!
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Hi, My campaigns are still in hold. I have done a scrub to remove the bounced emails.
I need to urgently send an update to out members. Can you please remove the hold?
Thanks
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Hello Chris! Upon investigating your account, your campaigns are not blocked due to bounce rate. You've simply hit your monthly limit for campaigns included in your campaign. You are able to send additional campaigns beyond this, but keep in mind this will incur charges on your account. Thanks for your post, and let us know if you run into anything else!
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