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Invoicing Error Notification


1 comment

  • Product Success Team
    Thryv Moderator
    Thryv Employee
    Thryv Employee

    Hello AG$!

    It sounds like these errors all have to do with Quickbooks sync. These are delivered by the Thryv Specialist ( contact in your CRM. What you can do to ensure all staff members who work with invoices receive these notifications is to assign them to the contact.

    To be clear, this will make sure all staff get the notification, but it sounds like what you're really asking for is to notify the individual staff member who created the invoice. Because the sync to Quickbooks happens at the account level, and not at the staff level, it won't work this way. We can add the ability to notify the individual staff member as a request in our Feedback Center

    As always, if any other business owners have found a creative solution for this, leave a comment here!


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