What is Thryv Feedback?

Thryv Feedback is a feature that allows you to submit your ideas on how to improve the Thryv software. 

 Thryv's approach to product feedback.

Here at Thryv, we take product feedback extremely seriously. 

We believe that listening to our Thryv users and collaborating on ways to improve the software is the best way to build a better product.

We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.

How to Submit a Request:

Thryv Support Center > Share Your Feedback > Make a Suggestion

Type what feature request you would like added. There is a box for you to state what you are trying to achieve. Please add as much detail as you can in this field. The more detail you can provide, such as how adding the feature would benefit you and how you would use it, the better. You can also add if you have any current workarounds that you currently use to achieve this action.

You can also Vote on Ideas/Requests that are submitted by other Thryv Users! 

How to Vote on Other User Ideas/Request:

When you click 'Make a Suggestion' Thryv Feedback will scroll our existing requests and show them to use. If you see your suggestion in the result, just select the 'I want this!', thumbs up icon. You will now receive all updates for this feature request. 

You can also set your Priorities to let us know which features are more important to you!

How to set your priorities:

For each suggestion that you submit or vote on, you will be able to tell us which is more important to you by setting the priority. For the feature, you want the most you can slide the slider over to the right the furthest, and set your priority for the rest of the feature you want accordingly. 

What happens to your product feedback?

All new requests are reviewed by the Thryv Product team. New requests that are being considered are set to the "Awaiting Feedback" status so that Thryv users can vote and prioritize requests. This allows the Thryv Product Team to gauge demand, gather use cases, and establish impact and value. 

Our Product Team holds a product feedback meeting to discuss the highest priorities for our Thryv users and look at how the requests align with our own strategy. 

If we decide to build a feature, the status will change to "Planned". This means that the feature has been added to the Thryv product roadmap.

Anyone who has submitted or voted on a specific request will be notified when the status changes. 

Our Thryv product feedback portal always has the most up-to-date information about Thryv and what we are building next.

If you reach out directly to our Support teams, they'll be able to look up ideas for you, but they won't have any additional information or be able to provide an estimate for when your request will be reviewed or change status. 

How will I be notified about feature releases?

If you submitted the feature request, you will receive an email notifying you when the feature has been approved and has moved to the Building stage. You will receive another email notification once that feature is Released. 

All new features will display in the 'What's New' section in Share Your Feedback. All Thryv users can see new releases. Only Thryv users, that submitted the feature request or voted on it, will be notified about it via email. 

FAQs

How long will it be before the product team reviews my idea?

Feature requests will be reviewed by the Thryv Product Team on a monthly basis; the top requests will be taken in for consideration and their status updated where appropriate. Make sure your ideas are clear and concise so others can vote on it & prioritize its importance to them. Also, be sure to prioritize your own requests too - that way, we will know if a particular request is important to you.

My request hasn't been reviewed yet and I submitted it 6+ months ago. What can I do?

If we haven't reviewed your item yet and it is a high priority for you:

- Make sure it's at the top of your priority list

- Make sure your request is clear. Why do you need this? What is it stopping you from doing? What is the impact of that? Please add these details in a comment on your idea. 

Thank you for your feedback, understanding, and support as we work together to build the best Thryv possible!