Estimated reading time: 2 minutes ThryvPay FAQs

Welcome to ThryvPay! This settings page will house your primary contact information and bank information that is tied to your ThryvPay account. You can update these at any time. You will also define your payment transaction types, i.e. ACH, credit card, and etc., from these settings, as well. 

If you are unsure about any of the settings or have questions, do not forget our Thryv Support team is available 24/7 via chat, phone, or email. 

Navigate to ThryvPay Settings by selecting Settings > Payments 

• Select Click here to update your payment settings

Contact Information

The contact information is for the primary contact on the account that will receive authentication and confirmation notices. The mobile phone and email listed should only be the primary contact.

Changes made to the contact information will require phone verification.

Bank Information

The bank information will provide the account type and the last 4 digits of the account number it is tied to.

Changes made to the bank information will require phone verification (same as a contact information change). 

To change your bank account information, click on Edit. When you do so, a temporary verification code will be sent to your cell phone on file to authenticate.

Once this code is entered, you may update your routing and account number to change your bank information

Payment Options

ThryvPay settings allow a merchant to select the types of transactions they want to process.

• Determine if you will accept ACH payments
• Determine if you will accept credit card payments
• Set a limit amount you can transact on a credit card.
  • You may want to limit the amount you will allow a consumer to purchase with a credit card to save you money on transaction fees.
    • Example: No credit card transactions totaling $5000 or more – anything over that would have to be paid using ACH, cash or some other method
• Determine if you will accept tips

  • Tips will create a separate transaction and receipt.

  • Tips only display on invoices or when sending a payment link to your customer.

• Determine if you will accept convenience fees
  • Convenience fees will create a separate transaction and receipt.
  • Convenience fees only display on invoices or when sending a payment link to your customer.
  • Convenience fees only apply to debit and credit card transactions.
  • All convenience fees will be clearly displayed on the invoice at the time of purchase.
  • Customers who choose to pay with a credit card will be charged the fee, otherwise switching payment methods helps them avoid the fee.

Easily update your information and payment options in Thryv.

Disconnecting ThryvPay

Should you choose to disconnect ThryvPay, simply select Disconnect ThryvPay. 

You can reconnect your account at anytime.