Hey there! I'm James — the newest member of the Thryv + Keap Product Success Team. Feel free to let me know how I can help!
Hey Carl,Thanks for reaching out! I’d love to assist. Could you share a bit more about what’s happening with your Pay portal? For example: Any error messages you’re seeing Steps you took before it...
Hey Amanda,I’d love to help, but I’m not quite sure what you’re referring to here. Would you mind sharing a bit more detail? That’ll help me point you in the right direction!If you’re looking for i...
Hey there! If you recently changed your Instagram password, that can disconnect your account in Thryv and prevent posts from publishing. The good news is this is usually a quick fix — just reconnec...
Hey Nathan!I just sent you an email regarding this so we can look into it further.
Hey Abby, Thanks for reaching out! It looks like your campaigns were temporarily placed on hold due to a high bounce rate. What does this mean? To put it simply, it means too many emails you’ve sen...
Hey there!You can update the wording on your website form directly within your Thryv software. The following help article will walk you through the steps to edit your contact form:https://learn.thr...
Hey Tracy,I’d love to assist with this! Just to make sure I’m understanding correctly, are you looking to have your name automatically included in your SMS messages, like a signature at the end of ...
Hey there!Just wanted to let you know that we’re looking into this. While we’re not aware of any widespread payment issues, we’re investigating to determine what might have caused this.Thanks so mu...
Hey Andrew!Typically, an invoice will show as “Processing” if it was paid via ACH (Instant Bank Transfer), which can take anywhere from 7–10 business days to fully process.Because of that, it’s no...
Hey Cory,Great question!To set up ACH payments for automatic withdrawal, you'd just create a Scheduled payment and select ACH (bank transfer) as the payment method during setup.Here’s an article th...
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