1. Community
2. Reputation & Online Presence
3. Website changes

Hi Rob, To make the changes show on the live site, you would just need to publish the site when you are ready. All edits made to the site are first saved but not sent to the live version until the ...

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• Christina Rodriguez
• August 03, 2026 14:35
• 0 votes

1. Community
2. Automation Builder
3. how do I find a saved draft?

Hey Jorge! There are a couple of places drafts are used in the software. Are you referring to finding drafted invoices by chance? If so, double check that your filters on the right hand side includ...

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• Christina Rodriguez
• July 31, 2026 15:15
• 0 votes

1. Community
2. CRM & Pipelines
3. function very slow

Hi Michelle, I am sorry to hear about the slowness issue you are experiencing. Most commonly, loading issues can be caused by the browser caching, not being fully updated, or related to the interne...

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• Christina Rodriguez
• July 30, 2026 16:15
• 0 votes

1. Community
2. General Q&A
3. Invoices

Hey Derek, It sounds like you might be wondering how to change the subject line when you send out invoices. This can be done through Settings > Email Templates. All templates regarding invoices wil...

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• Christina Rodriguez
• July 24, 2026 16:26
• 0 votes

1. Community
2. Integrations
3. Error Message when login attempted

Hello! I will be reaching out to you via email shortly to get more information so we can look into this for you. Thank you

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• Christina Rodriguez
• July 22, 2026 17:25
• 0 votes

1. Community
2. Leads
3. Marketing Center Lead Export

Hi Yolanda, Currently there is not a way to export leads from the Analytics tab in the software. However, I went ahead and added this as a request in our Feedback Center. Any updates to the request...

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• Christina Rodriguez
• July 22, 2026 15:34
• 0 votes

1. Community
2. Integrations
3. Wrong info populating in the name field and phone fields in scheduling and client list

Hi Jennifer, It looks like you were able to get this resolved with Thryv Support. In case there might be anyone else having a similar issue, I'll put the resolution below: The original issue was du...

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• Christina Rodriguez
• July 21, 2026 20:52
• 0 votes

1. Community
2. Payments
3. Thryv Pay- Deposit Pending

Hi Megan, I am sorry to hear about the issue you are experiencing. There was a visual glitch last week that caused some deposits to show incorrectly as pending. The root issue has since been resolv...

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• Christina Rodriguez
• July 21, 2026 15:24
• 0 votes

1. Community
2. Integrations
3. leads

Hi Jeanine, I confirmed with our team that this is working as intended. This occurs when a form is filled but it does not have a message field or a message is not submitted when they fill it out. T...

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• Christina Rodriguez
• July 20, 2026 22:27
• 0 votes

1. Community
2. Automation Builder
3. automated messege

Hi Kyle, The automated message is standardized by Meta and unfortunately cannot be edited, customized or disabled. The only way to disable it would be to disconnect the integration. Please let us k...

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• Christina Rodriguez
• July 20, 2026 21:13
• 0 votes