Thryv Pay- Deposit Pending
Thryv Pay deposit pending number is not updating.
Sales -Thryvpay- Deposits- Deposits Pending
I have been calling support for a week. They indicate there is a ticket open and that it is escalated, but I have received zero updates.
Anyone else having this issue?
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Hi Megan,
I am sorry to hear about the issue you are experiencing. There was a visual glitch last week that caused some deposits to show incorrectly as pending. The root issue has since been resolved and our team is manually going through accounts to correct the statuses. This did not affect any deposits from being received and was only causing the incorrect status to show in ThryvPay.
I have reviewed the ticket we have open on your account and it has been escalated. We don't have an estimated timeline for resolution just yet but are working through the affected accounts as quickly as possible.
I will copy myself on your ticket to keep track of updates and can email you with any new information we have. It is likely it could be a few business days before we have an update.
Thank you!
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