1. Community
2. Website & Landing Pages
3. Menu

Hi Edgar! I'm linking our guide on how to edit your website text here and an overview of the editor here. If you need any help making changes, our 24/7 support team can be reached at 844.998.4798 o...

• View comment
• Christina Rodriguez
• February 02, 2026 16:35
• 0 votes

1. Community
2. General Q&A
3. thryv plan

Hey Nick! Our Client Care team would be the best resource to help with this. They can be reached at 844.998.4798. Thank you

• View comment
• Christina Rodriguez
• January 30, 2026 16:14
• 0 votes

1. Community
2. General Q&A
3. Change sales tax rate

Hi Johanna, To change the taxes that are applied to your invoices and estimates, navigate to Settings>Payments>Taxes. You can edit existing taxes and add new items. Ive linked our guide that talks ...

• View comment
• Christina Rodriguez
• January 30, 2026 16:12
• 0 votes

1. Community
2. General Q&A
3. W9

Hi Kala, We recommend reaching out to our Client Care team as they would have access to information such as the W9. They can be reached at 844.998.4798. Thank you!

• View comment
• Christina Rodriguez
• January 30, 2026 16:07
• 0 votes

1. Community
2. Broadcasts & Emails
3. Campaign

Hi Kim! It looks like your last campaign triggered a bounce rate error. This error happens when a campaign exceeds your bounce rate for bounced (undeliverable) emails. You'll need to review your ca...

• View comment
• Christina Rodriguez
• January 28, 2026 20:10
• 0 votes

1. Community
2. General Q&A
3. Report

Hi Sarah, The Team Activity report has the ability to show revenue brought in by staff member. This is available under the "Reports" tab in your left hand navigation. I have linked our guide on thi...

• View comment
• Christina Rodriguez
• January 23, 2026 20:45
• 0 votes

1. Community
2. General Q&A
3. Delete an invoice draft

Hi Laurie, When viewing the draft from your dashboard, select it with the checkbox, then select "Cancel Payment Request" (appears at the top after selecting an invoice). You'll get a pop up to conf...

• View comment
• Christina Rodriguez
• January 23, 2026 16:20
• Edited
• 0 votes

1. Community
2. General Q&A
3. Issue

Hi there, This error can occur for different reasons, but usually means theres some sort of error with the email itself or with the email receiving mail from our servers. I recommend getting in tou...

• View comment
• Christina Rodriguez
• January 23, 2026 15:53
• 0 votes

1. Community
2. General Q&A
3. Contact

Hey there! I sent you an email with your rep's contact information. I also let him know you were trying to get in touch. If you have any general questions about your software, just let us know. If ...

• View comment
• Christina Rodriguez
• January 22, 2026 16:15
• 0 votes

1. Community
2. General Q&A
3. W-9 Needed

Hi Shannon! I saw that you were able to get in contact with our Client Care team about this and they were able to send it to you. If there is anything else you may need assistance with, just let us...

• View comment
• Christina Rodriguez
• January 22, 2026 15:44
• 0 votes