Automatic replies

• October 02, 2026 19:39

Scott

Can I set up automated replies when an estimate is accepted?

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  Christina Rodriguez

  Thryv Moderator

  • October 02, 2026 21:00

  

  

  

  

  +13 more

  Hi Scott,

  We dont currently have a way to set up an automated response for this specific situation. There are ways to edit the default automatic emails that go out to yourself or your client but currently the email for approved estimates are only on the business side. I can ensure this is added to our Feedback Center as a feature request so that we can gauge interest from other users.

  Thank you!

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  Laritza

  • November 09, 2026 03:09

  Hi, my automated booking confirmations and reminders are inserting my business name instead of the customer's name.

  The appointment is correctly linked to the customer's existing profile.

   

  Can you please confirm the correct personalisation codes for the customer's first name and appointment time?

   

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  Christina Rodriguez

  Thryv Moderator

  • November 09, 2026 16:06

  

  

  

  

  +13 more

  Hi Laritza,

  The coding for the email templates should be {{client.first_name}} to have it insert the associated client's name on the email automatically. If your templates are correct and this issue is persisting, please let our 24/7 team know at 844.998.4798 or support@thryv.com. If you could provide them specifics on the last appointment that had this issue and/or screenshots that can help the team find the root cause quickly.

  Thank you!

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