Campaign

• January 28, 2026 18:23

Kim

My account recently got flagged for review and has put a hold on my campaigns. How can I fix this?

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  Christina Rodriguez

  Thryv Moderator

  • January 28, 2026 20:10

  

  

  

  

  +13 more

  Hi Kim!

  It looks like your last campaign triggered a bounce rate error. This error happens when a campaign exceeds your bounce rate for bounced (undeliverable) emails. You'll need to review your campaigns and see which one bounced and why. Click Here for our full article on Bounce Rate, and Click Here for a full guide on how to remove (or the industry term is "scrub" bounced emails).

  To resolve, we reccommend reaching out to Thryv Support to have this cleared. They can be reached 24/7 at support@thryv.com or 844-998-4798.

  Thank you!

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