Won’t take credit card payment

• September 25, 2025 00:58

Jim

When customer tries to pay $17,000.00 on credit card Thryv comes back with need bank account

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  Christina Rodriguez

  Thryv Moderator

  • September 25, 2025 14:56

  

  

  

  

  +13 more

  Hi Jim - 
  
  It sounds like the Credit Card limit in your ThryvPay settings is set under $17,000 and that you may have ACH turned on. This is why it is asking for a bank account and not allowing the charge to go through on the card. You can update the threshold settings for credit cards under Sales > ThryvPay > Settings.
  
  
  
  I have linked our guide that shows this in more detail here: https://learn.thryv.com/hc/en-us/articles/360048716811-ThryvPay-Settings
  
  Let me know if you have any questions!

  Thank you

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