Delete Payment

• August 04, 2025 15:35

Linda

I entered the wrong amount for a payment.  How do I delete it or cancel it?  Thank you.

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  Product Success Team

  Thryv Moderator

  Thryv Employee

  • August 05, 2025 14:34

  

  Great question Linda! The answer varies based on how the request was sent. If it was sent by an invoice, navigate to Sales, then Billing & Invoicing. Locate the invoice and click on it, then click on Edit to change the amount. 
  
  If you sent a payment request, there isn't a way to delete this, you will need to send an updated payment request. 
  
  If you were processing a charge and the payment has already processed, there is not a way to change the payment amount after the fact, you will need to process a refund or partial refund. 

  If you still have questions or run into anything else, let us know in a comment!

   

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