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  • Product Success Team
    Thryv Moderator
    Thryv Employee
    Thryv Employee

    Thanks Dain for your post! We unblocked your campaigns! I know that we've communicated about this on another post as well, but for the benefit of others reading

    What does this mean? To put it simply, it means too many emails you have sent "bounced." A Bounce is when the customer's email server rejects your campaign. This could happen for a number of reasons, including but not limited to: 

    • Misspelled email addresses
    • The email address is no longer valid
    • Security settings on the part of the customer's email provider
    • The customer marking your email as Spam

      We have reset your bounce rate, so you should be able to send campaigns again. In the below explanation is a guide on how to "scrub" your email list.

    Click Here for our full article on Bounce Rate, and Click Here for a full guide on how to remove (or the industry term is "scrub" bounced emails).

    Thank you, and if you have any other questions, leave a comment here or create another post!

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