Good news Lynn! These payment requests are actually already cancelled, which means they're not owed. To help clarify, payment requests that are cancelled but not archived will still appear on that report in that column, unless a filter is applied. If you want to exclude cancelled payment requests from the report, make sure you apply filters to your dashboard

Then, when running your export, make sure your rows are set to filtered to apply this filter to your export. 

If you want to see if a client has an outstanding balance, the simplest way is to go to their client card, and click the Payments tab. Here it is for this client. Notice the 0 in the Overdue section, and when you click the Overdue & Due Payments  drop-down, there is nothing listed, so this client is settled up

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