Payment Numbering
I'm having a issue where the payment number that's being created in Thryv will create 'duplicate error' and will not transmit. I'm posting payment in both Thryv & QB.
Unlike the invoice number system, I was able to change the series to '200,000' so i could identify what synced from Thryv. HOWEVER I can't seem to find the same option for the payments or is that something internal?
EX: Multi-item #0000104
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Official comment
Thanks for your post AG$! You are correct in your assessment that this type of numbering is system generated and can't be changed. When a customer pays multiple invoices at once, it isn't combined into a Business Center invoice, but rather as an independent payment, which follows a different number system. This is causing the error when syncing to QuickBooks, so in QuickBooks it will have to be accounted for manually.
We have sent this use case to our development team for the QuickBooks integration to be taken into account for future releases, thank you for bringing this up to us.
If any other Thryv users have thought of a more efficient workflow or anything else that can help AG$, sign in and leave a comment here! -
I am also experience this for regular invoice payment posting with them not syncing due to 'duplicates' but what exactly is the number sequence that it's matching against for that error?
On the Multi Payments it's a 50/50 when they sync but as you stated it doesn't attach. I've always worked backwards, to post to QB then Thryv. Same for any ACH and EFT transactions. '
Thanks again!
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So every invoice in Thryv should simply count up +1 when you create a new one in Thryv. It would then check your QB invoices and would only give you an error if that number already exists.
Is there a situation where you would number invoices in Quickbooks out of sequence? Are they syncing from other sources? these could complicate things in the sync0 -
I needed to watch a trend in Thryv to answer this... see errors below. Mind you, i do not have ANY INVOICES that are in the '249k' series. These are the (3) scenarios i usually receive IF I get a alert. Once the invoice syncs to QB it drops off the '0'. It's the 'TxnType=Invoice with TxnId=249791 Thryv Payment ID : 80gploedtkq7pgu3' errors.
From a period of Aug 9 - 19 i did not receive any notifications. (i'll address this on another post)
1. Unable to Write Payment to Quickbooks Based on updates made in your Thryv we have attempted to create a payment in Quickbooks. Unfortunately the action didn't succeed. Error: TxnID Cannot Be Linked : 249076 Thryv Payment ID : nury7szutdsr4d0i}2. Based on updates made in your Thryv we have attempted to create a payment in Quickbooks. Unfortunately the action didn't succeed. This is due to a duplicate document id. Error: Duplicate Document Number Error : You must specify a different number. This number has already been used. DocNumber=201659 is assigned to TxnType=Invoice with TxnId=249791 Thryv Payment ID : 80gploedtkq7pgu3 Payment Title : INVOICE #0201659 Invalid Invoice Number : 2016593. Unable to Write Payment to Quickbooks Based on updates made in your Thryv we have attempted to create a payment in Quickbooks. Unfortunately the action didn't succeed. This is due to a duplicate document id. Error: Duplicate Document Number Error : You must specify a different number. This number has already been used. DocNumber=201660 is assigned to TxnType=Invoice with TxnId=249790 Thryv Payment ID : dua79vbea92ud0g3 Payment Title : INVOICE #0201660 Invalid Invoice Number : 2016600
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