Do the New Lead Generating Campaigns send to incoming leads or existing leads, too?

Answered

• April 05, 2024 16:27

Elizabeths

Thryv Employee

+9 more

When creating the New Lead Campaign, the Thryv article states "For New Lead is Generated campaigns, your recipient settings are defaulted to send to all your incoming leads." Is this only for incoming leads moving forward? Will the campaign send to leads already in the CRM?

 

1

• Official comment

  

  Steffie

  Community Champion

  • April 05, 2024 19:45

  

  

  

  Hey there, Elizabeth and thanks for the question. If you activate a lead campaign, it will only send out the campaign to new leads created/injected after the campaign is set live, and then new leads that come in as well. It won't send to the same person twice
  
  Quick tip: Make sure that this campaign is set to Off if you are going to import a spreadsheet of leads and don't want the campaign sent to them!
  
  Please let us know if you have additional questions surrounding this. 

  Campaigns in Thryv BC are one of my favorite features :) 
• 

  Trinh

  • November 17, 2025 16:54

  A lot of my lead submissions are not coming through to the correct email. Please call
  Me immediately to resolve this. 

  0
• 

  Christina Rodriguez

  Thryv Moderator

  • November 17, 2025 20:36

  

  

  

  

  +13 more

  Hi Trinh,

  I emailed you to get more information and try to assist. If you need immediate assistance, our Thryv Support team can be reached 24/7 at 844.998.4798.

  Thank you!

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