This article covers how to archive and un-archive invoices in Thryv® Business Center™, including how to cancel an invoice before archiving and how to reopen an archived invoice. This article does not cover deleting a client contact permanently from your CRM. For a full guide to permanently removing a client from your CRM, see how to permanently delete a client contact from Thryv Business Center.

Why Thryv Business Center Archives Invoices Instead of Deleting Them

Thryv Business Center maintains a complete history of all interactions with your contacts, including invoices, to give you an accurate and reliable record of your business activity. For this reason, Thryv Business Center does not include a delete option for invoices. Instead, invoices can be archived to remove them from your active view and your client card without permanently erasing the record. Archived invoices are excluded from the totals displayed at the top of the Billing and Invoicing Dashboard and do not appear on the client card, but they remain accessible at any time by filtering for archived invoices. If an invoice was archived by mistake, it can be reopened and returned to cancelled status.

How to Archive an Invoice in Thryv Business Center

Archiving an invoice requires two steps — the invoice must first be cancelled before it can be archived. Follow the steps below in order.

Step 1 — Find the Invoice in the Billing and Invoicing Dashboard

Select Sales in the left-hand navigation of your Thryv Business Center account. Then select Billing and Invoicing. Find the invoice you want to archive. Use the filters on the right side of the dashboard to narrow your search if needed. For help filtering invoices, see how to filter invoices in the Billing and Invoicing Dashboard. Once you have located the invoice, select it to open the invoice detail view.

The screen recording above shows the Billing and Invoicing Dashboard in Thryv Business Center with an invoice being selected to open the invoice detail view. The dashboard displays all active invoices. The filter options on the right side of the dashboard allow invoices to be sorted by status, date, and other criteria.

Step 2 — Cancel the Invoice

Before an invoice can be archived, the invoice must be cancelled. To cancel the invoice, select the three-dot menu in the invoice detail view, then select Cancel Invoice. A confirmation prompt will appear — confirm the cancellation to change the invoice status to Cancelled.

The screen recording above shows the three-dot menu on an invoice in Thryv Business Center with the Cancel Invoice option selected. A confirmation prompt appears after selecting Cancel Invoice. Confirming the cancellation changes the invoice status to Cancelled. The invoice must show a Cancelled status before the Archive option becomes available.

Step 3 — Archive the Invoice

After the invoice status is Cancelled, select the three-dot menu again in the invoice detail view, then select Archive. A confirmation prompt will appear — select OK to confirm. The invoice will be archived and will no longer appear on the client card or in the Billing and Invoicing Dashboard unless the Archived filter is applied. Archived invoices are not included in the totals displayed at the top of the Billing and Invoicing Dashboard.

The screen recording above shows the three-dot menu on a cancelled invoice in Thryv Business Center with the Archive option selected. The confirmation prompt appears with an OK button to confirm the archive action. After confirming, the invoice is removed from the active invoice list and the client card. The Archive option only appears in the three-dot menu after the invoice has been cancelled — it does not appear on invoices with any other status.

How to Un-Archive an Invoice in Thryv Business Center

If an invoice was archived by mistake or needs to be reopened, the archive action can be reversed. To un-archive an invoice, first apply the Archived filter in the Billing and Invoicing Dashboard to display archived invoices. Then select the archived invoice to open the invoice detail view.

The screenshot above shows the Billing and Invoicing Dashboard in Thryv Business Center with the Archived filter applied. The dashboard displays only archived invoices when this filter is active. Select any archived invoice from the list to open the invoice detail view where the Reopen option is available.

Once the archived invoice is open, select Reopen. The invoice will be returned to Cancelled status and will reappear in the active invoice list and on the client card.

The screenshot above shows the archived invoice detail view in Thryv Business Center. The Reopen button appears at the top of the invoice detail view for archived invoices. Selecting Reopen returns the invoice to Cancelled status and removes the Archived designation. The invoice will reappear in the Billing and Invoicing Dashboard and on the client card after being reopened.

Frequently Asked Questions

What does this article cover?

This article covers how to archive and un-archive invoices in Thryv Business Center, including how to cancel an invoice before archiving and how to reopen an archived invoice. This article does not cover deleting a client contact permanently from your CRM. For a full guide to permanently removing a client from your CRM, see how to permanently delete a client contact from Thryv Business Center.

Why can I not delete an invoice in Thryv Business Center?

Thryv Business Center does not include a delete option for invoices because the platform maintains a complete history of all client interactions for accurate record keeping. Archiving is the available option for removing an invoice from your active view and client card while preserving the record.

Are archived invoices included in the Billing and Invoicing Dashboard totals?

No. Archived invoices are excluded from the totals displayed at the top of the Billing and Invoicing Dashboard. Archived invoices also do not appear on the client card or in the active invoice list unless the Archived filter is applied in the dashboard.

What status does an invoice return to after being un-archived?

When an archived invoice is reopened using the Reopen button, the invoice returns to Cancelled status. The invoice will reappear in the Billing and Invoicing Dashboard and on the client card with a Cancelled status after being reopened.

Why do I need to cancel an invoice before archiving it?

The Archive option in Thryv Business Center only becomes available on invoices that have a Cancelled status. An invoice must be cancelled first before the Archive option appears in the three-dot menu. The Archive option does not appear on invoices with any other status such as Draft, Sent, or Paid.