Overview
Activating your enhanced Text and Voice platform transforms your business communication into a high-fidelity brand asset. By establishing a dedicated business line, you separate professional outreach from personal correspondence while building immediate credibility with your customers. This guide provides a clear roadmap for securing your new number, navigating the verification process to maximize deliverability, and ensuring your message history remains a valuable resource for your long-term growth.
Table of Contents
What is the Text & Voice platform?
Thryv Text & Voice enables your business to send and receive both SMS and MMS directly from your account using a dedicated business number. This consolidates your communication into one platform and prevents you from having to manage multiple platforms and communication channels. It is built to serve both new subscribers and existing users transitioning from previous Keap Marketing Number or Keap Business Line accounts.
Who is eligible for Text & Voice?
This communication suite is available to all users on Keap Pro, Max, and Ultimate plans. The platform is engineered to support the high-volume needs of growing businesses, whether you are claiming a brand-new number or migrating an established business line into this upgraded environment.
What Do I Need to Verify my Business for Texting?
In order to send and receive text messages from a business line, all businesses must be verified before texting is enabled. We'll cover the exact setup steps later in this guide. This requirement is necessary for compliance with regulations set forth by mobile carriers (Verizon, T Mobile, etc). You will need the following information, matching your tax filings exactly:
- Legal business name
- Tax ID (e.g., EIN for US, ABN for Australia)
- Physical business address
- Branded website and business email (no generic emails)
- Opt In Examples
- You must demonstrate how customers agree to receive your texts.
- By Text
- By Website
- You must demonstrate how customers agree to receive your texts.
- Note: Mobile carriers are very strict on Opt In. You must follow the guidelines which includes verbiage and examples of what the carriers want to see on your website. Click Here for our full guide to these guidelines.
- For detailed steps and troubleshooting, see:
Thryv Text Registration and Verification
What’s included in Thryv Text & Voice? (Feature Matrix & Pricing)
The Thryv Text and Voice platform is scaled to fit your business growth, with regional pricing and feature sets tailored to your specific market and in compliance with local regulations. Review the tables below to identify your plan’s allotment, understand regional availability, and see how our integrated CRM and marketing tools support your messaging strategy.
Platform Pricing Tiers
Platform Pricing Tiers
| Costs | US | Canada | Australia | New Zealand | UK |
| Monthly Cost | $299 | $404 |
$389 w/ GST $353.64 w/o GST |
$430 | Partner pricing |
| Onboarding Fee | $500 | $676 |
$809 w/ GST $735.45 w/o GST |
$833 | |
| Quick Launch (Extra Automation) | $199 | $269 |
$325 w/ GST $295.45 w/o GST |
$325 |
Text & Voice Marketing Pricing Tiers
| USA (USD) | ||||||
| Text/SMS & Voice | Tier 1 | Tier 2 | Tier 3 | Tier 4 | Tier 5 | Tier 6 |
| Price | included | $24 | $39 | $79 | $139 | $279 |
| Messages | 500 | 1500 | 2500 | 5000 | 10000 | 25000 |
| Number of minutes | 100 | 300 | 500 | 800 | 1000 | 2000 |
| Toll-free number | included | |||||
| Overages | $0.015 per message, $0.01 per minutes | |||||
| Text message add-on (optional) | 500 texts @ $6/month | |||||
| Local number add-on (optional) | Local number @ $10/month | |||||
| Canada (CAD) | ||||||
| Text/SMS & Voice | Tier 1 | Tier 2 | Tier 3 | Tier 4 | Tier 5 | Tier 6 |
| Price | included | $32 | $53 | $107 | $188 | $377 |
| Messages | 500 | 1500 | 2500 | 5000 | 10000 | 25000 |
| Number of minutes | 100 | 300 | 500 | 800 | 1000 | 2000 |
| Toll-free number | included | |||||
| Overages | $0.015 per message, $0.01 per minutes | |||||
| Text message add-on (optional) | 500 texts @ $8/month | |||||
| Local number add-on (optional) | Local number @ $14/month | |||||
| Australia (AUD) | ||||||
| Text/SMS | Tier 1 | Tier 2 | Tier 3 | Tier 4 | Tier 5 | Tier 6 |
| Price w/o GST | included | $36.36 | $59.09 | $118.18 | $209.09 | $422.72 |
| Price w/ GST | included | $40 | $65 | $130 | $230 | $465 |
| Messages | 500 | 1500 | 2500 | 5000 | 10000 | 25000 |
| Toll-free number | Not Available | |||||
| Overages | $0.015 per message | |||||
| Text message add-on (optional) |
500 texts @ $8/month (w/o GST) 500 texts @ $9/month (w/ GST) |
|||||
| Local number add-on (optional) |
Local number @ $14/month (w/o GST) Local number @ $15/month (w/ GST) |
|||||
| UK (GBP) | ||||||
| Text/SMS | Tier 1 | Tier 2 | Tier 3 | Tier 4 | Tier 5 | Tier 6 |
| Price | included | £27 | £43 | £88 | £154 | £309 |
| Messages | 500 | 1500 | 2500 | 5000 | 10000 | 25000 |
| Toll-free number | Not Available | |||||
| Overages | £0.015 per message | |||||
| Text message add-on (optional) | 500 texts @ £6/month | |||||
| Local number add-on (optional) | Local number @ £10/month | |||||
| CRM | US | CA | AU | NZ | UK |
|
Customer relationship management (CRM) House all your client activity, data, and communications in one easily accessible place |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Contact management Manage individual contacts and organize by company if selling B2B |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Contact segmentation (tags) Use tags to prioritize your hottest leads and close more deals |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Contact lists, filters, and saved searches Create custom lists within your contacts, filter your contacts easily, and send the right messages to the right contacts. |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Tasks Create contact lists based on specific criteria to take quick action |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Notes Easily enter notes about a contact from your mobile or desktop app |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Company records Easily organize contacts by company |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Custom fields Store business-specific information on the contact or company record |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Lists Create groups of records with similar characteristics for easy filtering and segmentation |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Automation history See what automation actions each contact has received and where they are currently in automated sequences |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Lead scoring
Prioritize your hottest leads and trigger automation based on likelihood to buy |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Customizable dashboard Personalize your dashboard to see relevant information and deliver vital data to your team |
✅ | ✅ | ✅ | ✅ | ✅ |
| Marketing | |||||
|
Landing pages Wow your clients with modern and branded landing pages |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Multi-page sales funnels Create and connect multiple landing pages that convert more leads through your sales process |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Forms Capture leads, collect essential information, and trigger automation when forms are completed |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Email marketing Send broadcast and 1:1 emails, as well as trigger automated emails based on contact activity. |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Email broadcasts Use beautiful, modern email templates to improve engagement and email open rates. |
✅ | ✅ | ✅ | ✅ | ✅ |
|
1:1 email messages Smoothly sync your emails between Keap and Gmail or Outlook for 1:1 email messages |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Newsletters Boost engagement and build customer loyalty with business updates and promotions |
✅ | ✅ | ✅ | ✅ | ✅ |
|
AI Content Assistant Compose emails quickly and easily with the help of AI. |
✅ | ✅ | ✅ | ✅ | ✅ |
|
AI Automation Assistant Leverage the power of proven templates and AI to create an entire campaign in minutes. |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Text marketing Send SMS messages |
✅ | ✅ | ✅ | ❌ | ✅ |
|
1:1 text messages Send individual text messages from the desktop or mobile app |
✅ | ✅ | ✅ | ❌ | ✅ |
|
Text message broadcasts Target your hottest prospects and convert more leads with marketing texts |
✅ | ✅ | ✅ | ❌ | ✅ |
|
Automated text messaging Send automated, personal text messages that save time and get read |
✅ | ✅ | ✅ | ❌ | ✅ |
|
Reply handling
When a contact replies to a text broadcast, you can reply back to them individually |
✅ | ✅ | ✅ | ❌ | ✅ |
|
Dedicated business phone line Separate work and personal calls with a business phone number for calls and texts |
✅ | ✅ | ❌ | ❌ | ❌ |
|
Local number Localized phone number |
✅ | ✅ | ✅ | ❌ | ✅ |
|
Toll free number 800 phone number |
✅ | ✅ | ❌ | ❌ | ❌ |
|
Mobile app Have ready access to contacts, appointments, tasks, and communications on the go and sync to your CRM. Send appointment links and invoices right from the app. |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Lead source tracking Easily segment leads based on where they came from so you know the sources of your most valuable clients |
✅ | ✅ | ✅ | ✅ | ✅ |
| Sales | |||||
|
Sales pipeline Easily track and manage leads as they move through the funnel |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Appointment scheduler Send an online booking link with available times on your calendar, synced with your Gmail or Outlook calendar |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Quotes Easily create and send quotes that prospects can review and accept with the touch of a button, then turn the quote to an invoice with a couple clicks. |
✅ | ✅ | ✅ | ✅ | ✅ |
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Invoices Send one-time or recurring invoices that sync with your payment and accounting tools |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Checkout forms Sell online with customizable checkout forms that trigger automations and sync to your CRM |
✅ | ✅ | ✅ | ✅ | ✅ |
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Order bumps Create new opportunities and maximize order value by offering additional items at checkout |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Promo codes Drive conversions with the ability to apply custom promotions at checkout and track sales through channels |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Native payment processor (U.S.) Enjoy greater convenience, insights and time savings with Keap’s embedded payment solution. |
✅ | ❌ | ❌ | ❌ | ❌ |
|
One-time payments Easily process single payments with invoices and checkout forms |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Recurring payments
Sell and manage subscriptions that require recurring payments |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Third-party payment processors (U.S. and international) Accept payments from processors such as PayPal, Stripe and Eway |
✅ | ✅ | ✅ | ✅ | ✅ |
| Service | |||||
|
Internal forms Automate your team’s internal processes with custom forms that make data collection easy |
✅ | ✅ | ✅ | ✅ | ✅ |
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Google reviews Connect your Google My Business account and automatically request Google reviews |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Third-party integrations Connect your other software tools to Keap so you can manage everything in one place |
✅ | ✅ | ✅ | ✅ | ✅ |
| Operations | |||||
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Employee reminders Send automatic reminders and notifications so nothing falls through the cracks |
✅ | ✅ | ✅ | ✅ | ✅ |
|
My Day See all your upcoming appointments and tasks in one place |
✅ | ✅ | ✅ | ✅ | ✅ |
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Task management Automatically assign tasks based on triggers or recurring time periods |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Billing automation Automate past-due reminders so you can stop chasing clients for payments. |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Credit card expiration reminders Get automatic notifications before a credit card expires so recurring payments stay on track |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Pipeline automation Know where every customer is in your process and automate next steps at each stage |
✅ | ✅ | ✅ | ✅ | ✅ |
|
API & webhooks Create custom connections to Keap via open API endpoints |
✅ | ✅ | ✅ | ✅ | ✅ |
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Native Zapier integration Easily connect thousands of software tools to Keap using our built-in Zapier integration |
✅ | ✅ | ✅ | ✅ | ✅ |
| Administrative Tools | |||||
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Reports Grow your business with comparative data that shows ROI and areas of improvement |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Reporting hub Easily access your most-used reports by pinning them to the top of the page |
✅ | ✅ | ✅ | ✅ | ✅ |
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Email deliverability health dashboard Keep an eye on your email deliverability stats and know if your emails are being flagged as spam |
✅ | ✅ | ✅ | ✅ | ✅ |
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Default user roles Easily add a user or partner, select desired access, and assign administrative roles to team members |
✅ | ✅ | ✅ | ✅ | ✅ |
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Custom user roles, groups & permissions Determine the level of permission for users and their interaction with various records |
✅ | ✅ | ✅ | ✅ | ✅ |
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Merge duplicate contacts Easily find and combine duplicate contacts |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Gmail and Outlook sync Connect your calendar and email with Keap for appointments and see all 1:1 emails on the contact record |
✅ | ✅ | ✅ | ✅ | ✅ |
| Support | |||||
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Dedicated Customer Success Manager You're assigned a product expert who can help you use Keap to reach your business goals |
✅ | ✅ | ✅ | ✅ | ✅ |
|
U.S.-based phone support Help is just a phone call away |
✅ | ✅ | ✅ | ✅ | ✅ |
|
24/7 chat support Access chat directly from your app |
✅ | ✅ | ✅ | ✅ | ✅ |
|
Keap Academy A library of on-demand courses on how to use Keap |
✅ | ✅ | ✅ | ✅ | ✅ |
- Dedicated phone lines are only available for users in the U.S. and Canada, 1:1 text messages are available in the U.S., Canada, UK, and Australia.
- Text marketing (automated text messages and text broadcasts) are only available in the U.S., Canada, UK, and Australia. See all available plans above. Usage over your plan’s allotment is charged.
- Keap mobile app is available in the U.S., Australia, Canada, U.K. and New Zealand
How to Activate Thryv Text and Voice For the First Time
In the left-hand navigation, click on Comms, and then Text and Voice. Click Here to open this screen in your account.
Select whether to acquire a Toll Free Number (no additional charge with your plan for the first 500 messages and 100 minutes per month) or a Local Number ($120 per year in the US for the first 500 messages and 100 minutes per month)
A Local Number includes a premium local phone number with an area code of your choice.
Either choice enables your business to:
- Send text message broadcasts
- Text 1:1 with your contacts
- Sent text messages in automations
- Add more text messages or voice minutes to your plan at any time
Check the box indicating you agree to the terms and conditions and click on Next to proceed. On the next screen, you'll be asked for some basic information about your business.
Migrate to Thryv Text and Voice (for existing Keap Business Line users)
Migrating to the upgraded Thryv Text & Voice platform ensures your business benefits from the latest feature enhancements, including a unified inbox with multiple messaging channels, improved messaging tools, and upcoming voice and voicemail capabilities. The new platform also delivers better message deliverability by keeping your business fully compliant with carrier regulations. All customers must migrate by May 15, 2026, as the existing Keap Marketing Number and Keap Business Line services will be discontinued after that date. Moving to Text & Voice now ensures uninterrupted service and access to ongoing improvements.
Click Here to open the correct screen in your account.
First click on your profile icon in the lower left, then click on Settings.
Then, scroll down and click on Text Message Verification.
To complete the migration, click on Confirm Your Number. From here, you'll be prompted to complete a pre-verification to avoid service disruption.
An in app notification and email will be sent to you when there is an update or change to your verification status, including any action required on your part.
Note: There may be service interruptions or limitations of features while the migration is taking place. You can always return to this screen to check on your verification status.
How do I know if my business is verified?
You’ll see your verification status on the Onboarding Verification Status screen by navigating to Settings, then Text Message Verification. Your verification will be in one of the following statuses:
- Pending Submission
- In Progress
- Action Required / Resubmit
- Rejected
- Completed
You will also receive email and in-app notifications for status changes, along with any action required on your part.
My Verification was Rejected, What Should I Do?
If your verification is not approved on the first attempt, it is usually due to a minor data mismatch or an issue with your opt-in process. Review these three common areas to quickly identify and fix the issue.
- Double-check that your business name and Tax ID match your tax filings exactly. Even a missing "Inc." or a misplaced hyphen can trigger a rejection.
If you are a Sole Proprietor, ensure you are using your legal personal name if that is how your tax ID is registered.
- Ensure your address, website, and email are correct and branded.
- Review opt-in/opt-out language and privacy policy links.
For troubleshooting, see: Thryv Text Registration and Verification
How to Port Your Existing Keap Number to Thryv Text and Voice
If you have an existing number through Keap Business Line, you can port the same number to Thryv Text and Voice. By moving your current number, you avoid the cost and confusion of rebranding or updating your contact details across your website and business cards.
Start the Text and Voice setup as normal, and select Port Existing Number. You will be required to submit business verification forms. Please note a valid EIN and matching valid business name must be included.
From here, Thryv will handle the process to port your number, and we'll notify you when it's complete. Most ports are completed within a few business days, though landline-to-mobile transfers or specific regional requirements can occasionally take longer.
Can I port an existing non-Keap number (from Verizon, T-Mobile, Google Voice or others) to Thryv Text and Voice?
No, porting external numbers is not supported.
What are the compliance requirements for texting?
Carriers and regulators have strict standards to protect consumers from unsolicited messaging. Adhering to these guidelines is the best way to ensure your messages maintain a high deliverability rate and that your business remains in good standing.
- All marketing and conversational messages require explicit opt-in.
- Separate opt-in checkboxes for marketing and transactional messages. A transactional message is a message related to a specific business action, like an appointment reminder or a payment receipt. A marketing message is any message not specifically tied to a business interaction.
- Include opt-out instructions in every message.
- Link to SMS terms and privacy policy on your website. Click Here for instructions to add a page to your Thryv website.
Verification Troubleshooting
As always, the first step is to review your business and campaign information for accuracy. Ensure all required documentation is uploaded, and that the opt-in on your website is clear and meets carrier guidelines. Reference the official troubleshooting guide: Thryv Text Registration and Verification
If issues persist, contact Support.
My Question Isn't Answered Here
- Click Here to sign in and post your question to our Support Forum. A member of our team will respond within 24 business hours. Note: You must be a user of the new SSO experience to post in the support forum.
-
Contact Support via chat or phone using the in-app help button.
Does Thryv Text and Voice offer Voicemail?
Voicemail is not currently offered. We are researching this feature to make it available to you!
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