Stripe is a payment processor that you can connect to your Thryv account to start accepting payments online. With Stripe, you can accept credit cards, Apple Pay, and Google Pay.
If you already have a Stripe account, connecting it to Thryv has never been easier! We will walk you through the steps below on how you can start receiving your payments from your customers using your Stripe account. Our High-Thryv Recommendation is that you only connect your Stripe account if you 1) have an existing Stripe account 2) have not connected any other payment gateway yet.
If you have already connected your Braintree account, there is no need to disconnect it to connect Stripe. For more information, see our FAQ.
To connect your Stripe account, click on the "Settings" tab, then Payments.
On the following screen, you will see your options to connect a payment gateway. You will need to first select the radio button next to Stripe, and then Connect.
Next, you will see the following window, and you'll need to input your information to complete this process. If you already have a Stripe account, sign in by clicking on the link in the top right corner as pictured below.
Submit your Stripe form by clicking the "Authorize access to this account" button:
You'll know your Stripe account is connected when it says Disconnect under the Stripe logo.
Having issues with your Stripe Account?
The best place to start would be to contact Thryv Support via the orange banner in the bottom left corner of your Thryv Platform. Navigate to Support Center>Contact Us. We are available to assist you via chat, phone or email, 24/7.
If you prefer, you can also reach out to Stripe directly. It's important to note that Stripe does not provide a phone number to call, but they do offer a way for you to leave your phone number and they will return a call to you. You can get more information by going to support.stripe.com/contact. You'll need to be logged into your Stripe account to see the variety of ways you can get in touch with Stripe Support.
Stripe also provides a Q&A located at stripe.com/docs & you can chat with their support team directly by going to https://support.stripe.com/email.
Have a question about payments that isn't covered here? Ask our Community! Get answers from other Thryv users or our Product team. To post, all you have to do is sign in with your Thryv credentials