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With Thryv Business Center™, you are able to create a single announcement and send it through Email and/or Text Message (SMS) without recreating your work.

You can easily create your announcements and decide how to deliver based on the client information available, and ensure the delivery of a consistent message across all channels. Announcements are great for communications like newsletters, promotions, or communicating important changes about your business.

Create an Announcement and Send

You will be creating a single announcement which you can send to your clients through Email. Click Here for instructions on sending your announcement through Text Message (SMS)

• Navigate to Marketing>Announcements.
• Select New Announcement.
• Select from the available templates, or Create Your Own.
  • If creating your own, select an action to 'Invite client(s)' to:

• Based on your selection enter the appropriate information:
  
  • Visit your client portal
    • No additional info needed
  • Review

• • Pay

• Schedule

• Share document
  • No additional info needed
• Visit Your Social Media Profile
  • You will have the option to choose whether to send your customers to your Facebook, Twitter or LinkedIn pages.

• One of your predefined client portal actions
  • Example client portal actions (configurable by the client)
• Be sure to format your email announcement and add your content. The announcement will consist of a button for the action selected. You can also Add a coupon to your email, but only for the option of "Schedule." For instructions on how to create a coupon visit our Settings section in the Knowledge Center.

• Click Done.
• Click Send on your announcement
• Choose to send your announcement via Email
• Click on Avoid re-sending to clients that this campaign was already sent to if applicable.
• Click Continue.

• Select the Tags or the Clients that you want to receive the announcement.

Select by Tags:

Or select by Clients:

• Click Continue
• Click on Send now for the immediate delivery of your announcement.
• Information on Schedule for Later is available on the Scheduled Announcements article.   

FAQ

How do I add an attachment to an announcement?

Attachments are not able to be added to email announcements. A better alternative is to upload your attachment to My Documents in Thryv Business Center, then grab a public link for that document. Click Here for a guide on this process. 

Is reporting available for announcements? 

Yes, Click Here for a guide to your announcement reporting.

Can customers respond to announcements?

No, marketing announcements are sent from a no-reply email address. If you want to initiate a conversation, choose "Contact Us" as your call to action and invite your customers to fill out a contact form.

Is this the only way to mass message my customers? Can't I just send them all a regular message so they don't have to opt in?

This is the only mechanism available for mass messaging to your customers, as this ensures compliance with CAN-SPAM and federal regulation. Messages to multiple contacts through the inbox are limited for this reason. If you intend to send a message to all of your customers at once (or even a large amount) it must be done through Announcements.

Questions on Multi-Channel Announcements? Join in on the conversation in our Community!

Ready to up the ante? Check out our Automated Campaigns!