Making smart business decisions requires real data, not guesswork. Thryv Reporting Center brings your business performance data together in one place so you can see which services are driving revenue, which clients are most active, and where your time is actually going. Whether you need a quick snapshot or a fully customized view that pulls data across multiple features, your reports are ready when you need them.

This article covers the following:

• How to access Thryv Reporting Center
• How to view and use prebuilt reports
• How to create and manage custom reports
• How to change the chart type for a metric
• How to adjust the date range for a report or individual metric

How to Access Thryv Reporting Center

To access Thryv Reporting Center, click the nine-dot app launcher icon in the top-left corner of the page. In the menu that opens, click Reporting Center.

Once inside Thryv Reporting Center, three tabs appear across the top of the Reports page: Prebuilt, My Reports, and Shared with me. Use these tabs to navigate between your different report types. Below the tabs, product filter buttons appear for each Thryv product you have access to, such as Thryv Business Center. Products with an active subscription display a green Active badge next to the product name.

How to View and Use Prebuilt Reports

Prebuilt reports are ready-to-use reports that Thryv Reporting Center automatically creates for you, organized by product. To view prebuilt reports for a specific product, click the Prebuilt tab, then click the product name whose reports you want to review. The selected product highlights in blue and its prebuilt report tiles appear below. You must have an active subscription to a product to view its prebuilt reports.

To open a specific prebuilt report, click its tile. The report opens and displays all of its included metrics, each shown as an individual tile. The metrics inside a prebuilt report are fixed and cannot be removed or replaced. To modify which metrics a report tracks, click Duplicate at the top of the report. Thryv Reporting Center saves a copy to your My Reports tab as a custom report that you can edit freely.

How to Create and Manage Custom Reports

Custom reports let you choose exactly which metrics to track and combine data from different Thryv features into a single view. To see all of your custom reports, click the My Reports tab. Each report tile shows the report name, the staff member who created it, the date it was created, and whether the report is set to Private.

To open an existing custom report, click its tile. From inside the report you can edit the report or share it with a staff member. To start a new custom report, click New Report in the top-right corner of the My Reports page. For a complete walkthrough of building a custom report from scratch, see How to Create a New Custom Report in Thryv Reporting Center.

How to Adjust the Data Displayed in Any Report

Whether you are viewing a prebuilt or custom report, you can control how data is displayed for each metric by changing the chart type or adjusting the date range.

How to Change the Chart Type for a Metric

To change how a metric is displayed, click the three-dot menu icon in the top-right corner of the metric tile. In the dropdown that appears, click Change Chart.

A window labeled Change Chart opens displaying six chart type options. Each option includes a description of when to use it. Select the chart type that fits your data, then click Continue. The metric tile updates to display your data in the newly selected format.

How to Change the Date Range for a Report or Metric

To update the date range for every metric in a report at once, click the Master Date Range dropdown at the top of the report page. The following options are available: 7D (7 days), MTD (month to date), 4W (4 weeks), 12W (12 weeks), and 6M (6 months). The selection applies to all metric tiles in the report simultaneously.

To change the date range for a single metric only, click the date range selector at the top of that metric tile. A dropdown appears with the following options: Custom date range, Last 7 days, Month to date, Last 4 weeks, Last 12 weeks, Last 6 months, Last 12 months, and Last 24 months. Selecting Custom date range opens a calendar where you can set a specific start and end date. Click Apply to confirm your selection. Changes made at the tile level affect only that metric and do not update the rest of the report.

Frequently Asked Questions

Can I export a report to a spreadsheet or PDF?
Export options for Thryv Reporting Center are not covered in this article. For help with exporting report data, contact Thryv support.  

Can I share a report with a staff member?
Yes. Open any custom report in your My Reports tab and use the share option inside the report. Prebuilt reports cannot be shared directly. Duplicate the prebuilt report first to create a custom version, then share the custom report with your staff member.

Can I share a report with a client?
No. Thryv Reporting Center is designed for internal use and staff access only. Reports cannot be shared directly with clients through Thryv Reporting Center.

Can I schedule a report to be sent automatically?
No. Scheduled report delivery is not available in Thryv Reporting Center. Bookmark your most-used reports and return to them on your preferred schedule to stay on top of your data.

Who can see my custom reports?
Custom reports you create are only visible to you in the My Reports tab unless you choose to share them. Staff members you share a report with will find the report in their Shared with me tab. No one else can access your custom reports without an explicit share action from you.

Does this article cover building a custom report from scratch?
No. This article covers accessing Thryv Reporting Center, navigating prebuilt and custom reports, and adjusting chart types and date ranges. For step-by-step instructions on building a custom report, see How to Create a New Custom Report in Thryv Reporting Center.