Why Syncing Google Contacts Saves You Time Managing Client Records

If your business already uses Google Contacts to store customer information, manually re-entering those same contacts into Thryv Business Center™ is duplicated work — and every time a record changes in one place, the other falls out of date. The Google Contacts integration keeps your contact records in sync between Google Contacts and Thryv Business Center automatically, so you always have accurate client information in both places without maintaining two separate lists.

Use the Google Contacts integration to:

• Eliminate duplicate data entry — Contacts added or updated in Google Contacts sync to Thryv Business Center automatically, so you only have to update a record once.

• Keep client records accurate across platforms — Customize whether contacts flow from Google to Thryv Business Center, from Thryv Business Center to Google, or both directions, so your records stay consistent.

• Install at no additional cost — The Google Contacts integration is available as a free app in the App Market. You will need an existing Google Contacts account or can create one at no cost through Google.

This integration syncs contacts with Thryv Business Center only. The Google Contacts integration is not available for other Thryv products.

The following table shows which contact data fields are shared between Google Contacts and Thryv Business Center during the sync:

The screenshot above shows the Google Contacts data sharing table. The table lists the contact fields that are included in the sync between Google Contacts and Thryv Business Center, along with the supported sync direction for each field. Fields not listed in the table are not included in the sync. Conversation history is not included in the sync — only contact record fields are transferred between the two platforms.

Before You Install the Google Contacts Integration

Before installing the Google Contacts integration, confirm the following requirements are in place:

• You have an active Google Contacts account. If you do not have one, visit Google Contacts to create a free account.

• You have access to the App Market in your Thryv Business Center account.

• You have reviewed the data sharing table above to confirm which contact fields will be included in the sync.

How to Install the Google Contacts Integration

To install the Google Contacts integration, click App Market in the left-hand navigation of Thryv Business Center. Search for Google Contacts in the App Market search bar, or browse to find the Google Contacts app listing.

The screenshot above shows the App Market screen in Thryv Business Center with the Google Contacts app listing visible. The listing displays the Google Contacts icon and a brief description of the integration. The App Market screen does not show sync settings or contact field options — those are configured after installation.

Before Install

First, make sure you are signed in to your Google account. You will need to ensure that the contact fields you are using in your Google account currently are present in Thryv Business Center and create any additional fields that are needed. Click Here for a full guide to creating contact fields. Alternatively, any Thryv Business Center fields you wish to use for your Google contacts also need to be created. Also note that your Google Contacts account must already have one or more contacts in it.

Once your fields are set up, you will need to use an Example Client in Thryv Business Center. This example client must have information in each field you plan to sync. It is not necessary for this contact to be a real customer you communicate with. It could also be yourself as a client.

Once you have selected your example client, enter information in each field you plan on syncing. Note that the information does not have to be accurate, it is just to help map the integration. Note that if any fields included in the sync are blank on this example contact, none of the information will sync.

Once this step is complete you are ready to install the integration.

Next, you will be brought to the permissions screen, where you will be asked to provide permissions to connect Business Center and Google Contacts 

You will need to check the box to agree to the terms and conditions, then click Submit.

On the next screen, select the Google account you wish to sync. Click on the drop-down and select or add your Google account.

When adding an account for the first time, you will need to grant access to your Google account. Click on Allow to proceed.

Once your account is selected, continue down to the sync options. There are 2 options available for sync, one-time or ongoing. Both options are a bi-directional sync. To get started, click on Setup and Run or Setup and Enable to get started.

Note: The bi-directional sync only includes new or changed contacts going forward. If your goal is to sync all current and future contacts, you will need to complete both syncs.

The process for mapping fields for each sync is identical.

Your Google Contacts fields will appear below. In the field below each one, start typing the name of a Business Center field to match them. This will map the fields for the sync. Once you have mapped all of the desired fields, click on Next

A confirmation screen will appear. Click on Save to continue. When you return to the sync options screen, for a one-time sync, the sync will show Completed with a timestamp of the sync. For an ongoing sync, the timestamp will indicate the last-completed sync. The sync will run automatically every 15 minutes.

You can edit the mapping of the fields of the current integration at any time. To do so, return to the app and click on the corresponding setup button and it will open the integration edit setup.

What to Expect From Sync

This integration will import all contacts to Business Center as Contacts, the user will be able to map the following fields from Google Contacts

• Email
• First Name
• Last Name
• Phone Number
• Company Name
• Department
• Job Title
• Birthday
• Notes
• Labels (maps to Tags within Business Center)
  • Labels are only available with a one-time sync

Uninstall

If you wish to uninstall Google Contacts  from your account, you can do so by clicking the Uninstall button available on the sync options screen on the top right corner as shown below

Once you click, you will see a confirmation screen. To confirm,  Click on Uninstall

Once clicked, the integration will be deleted, and the connected Google account will be removed as well. Any ongoing sync of contacts will be ended immediately. However, any previously synced contacts will remain. If you wish to delete any synced contact from either software, you will need to do so in each one separately.

FAQ

Are there any limitations with the sync?

The “Google Contacts Ongoing Sync” does not support the sync of tags/labels between apps. This is only available on a one-time sync.

Can this app delete contacts in either software?

No, this integration will only add contacts, never delete.

Will this sync also add the conversation history with each contact?

What to Expect When Google Contacts Syncs

How to Uninstall the Google Contacts Integration

Frequently Asked Questions

What does this article cover?

This article covers how to install the Google Contacts integration from the App Market in Thryv Business Center, what contact data fields are included in the sync, what to expect from the sync behavior, and how to uninstall the integration. This integration syncs contacts with Thryv Business Center only — it is not available for other Thryv products. This article does not cover how to manage contacts inside Thryv Business Center after they have been synced.

Is conversation history included when contacts sync from Google Contacts to Thryv Business Center?

No. Conversation history is not included in the Google Contacts sync. Only contact record fields — such as name, phone number, and email address — are transferred between Google Contacts and Thryv Business Center. The specific fields included in the sync are listed in the data sharing table at the top of this article.

Does this integration work with products other than Thryv Business Center?

No. The Google Contacts integration syncs with Thryv Business Center only. The integration is not available for other Thryv products.

Do I need to pay for the Google Contacts integration?

The Google Contacts integration is available as a free app in the App Market inside Thryv Business Center. You will need a Google Contacts account to use the integration. Google Contacts is a free service offered by Google — visit Google Contacts to sign in or create an account.