This article covers how to charge and pair your ThryvPay™ card reader with the ThryvPay mobile app using Bluetooth. 

This article does not cover processing payments after pairing for that, see Using Your ThryvPay Mobile Card Reader. If your card reader is not connecting, see Using Your ThryvPay Mobile Card Reader. For the full article, see ThryvPay Devices - Setup Guide.

Table of contents

1. Why Use the ThryvPay Mobile Card Reader 

2. What You Need Before You Start 

3. How to Check and Charge Your ThryvPay Mobile Card Reader 

4. How to Pair Your ThryvPay Mobile Card Reader 

5. Frequently Asked Questions

Why Use the ThryvPay Mobile Card Reader

The ThryvPay mobile card reader lets you accept payments in person from anywhere at your location, at a job site, or on the go. The card reader accepts chip, contactless, and swipe payments and connects to the ThryvPay app on your phone via Bluetooth. All transactions are protected with end-to-end encryption.

What You Need Before You Start

Before pairing your ThryvPay card reader, confirm the following:

1. The ThryvPay app is installed on your phone

2. Bluetooth is enabled on your phone

3. Your ThryvPay card reader has sufficient charge

How to Check and Charge Your ThryvPay Card Reader

Your ThryvPay card reader must have enough charge before it can be paired. To check the current charge level, press and release the power button once. The LED status indicators on the card reader will display one of the following five statuses:

• Full charge — four solid green circles

• 75% charge — three solid green circles and one empty circle

• 50% charge — two solid green circles and two empty circles

• 25% charge — one solid green circle and three empty circles

• Charging — one green circle, a charging symbol, and two empty circles

To charge your ThryvPay card reader, connect a USB-C cable to the USB-C port on the back of the device. Thryv recommends charging the card reader fully before pairing for the first time.

How to Pair Your ThryvPay Card Reader

Once your card reader is charged and Bluetooth is enabled on your phone, follow these steps to pair the device:

1. Open the ThryvPay app on your phone.

2. Tap the Bluetooth icon in the upper right-hand corner of the app. The ThryvPay app will begin searching for nearby devices.

3. Tap the name of your card reader when it appears in the list of available devices.

4. Confirm the connection. Once the card reader is successfully paired, the app will display a screen confirming that your connection was successful.

Your ThryvPay card reader is now paired and ready to accept payments.

Frequently Asked Questions

What types of payments does the ThryvPay card reader accept? The ThryvPay card reader accepts chip payments, contactless payments such as tap-to-pay, and swipe payments.

What do I do if my card reader does not appear in the Bluetooth search? Make sure Bluetooth is enabled on your phone and that your card reader is powered on and sufficiently charged. If the card reader still does not appear, see Using Your ThryvPay Mobile Card Reader for additional steps.

Where can I get help if I have questions about my ThryvPay card reader? Open the ThryvPay app and tap Support in the bottom left corner. From there you can search the knowledge center for walkthrough guides and video tutorials, start a live chat with the support team, call the support line, or schedule an appointment with a Thryv service specialist. Support is available 24 hours a day, seven days a week.