The ThryvPay Mobile Card Reader makes it easier than ever to process in-person payments with ThryvPay, as well as take advantage of the lower card-present rate! This guide will show you how to process payments, and keep your device up to date and ready to use

Processing Payments

You can use the card reader to take a payment on an invoice or a new payment request. The card reader is used to process payments taken on the ThryvPay Mobile App. For a full guide to using the app, Click Here

The process starts on the ThryvPay Mobile App. To take a payment on an invoice, select it from your list of open invoices

Or, create a new payment request.

Once your invoice or payment request is selected, select Card Reader from the options at the top of the screen to process the payment. Note that a connected card reader will be the default option to process payments.

After confirming the amount is correct, tap Charge. The first LED light will turn on when the device is ready

There are 3 methods available to process payments with your Mobile Card Reader

• Swipe - Ensure card is stripe facing up and then swipe card in either direction

• Chip Insert - Insert the card with the chip or front facing up. Wait until your hear the reader beep before removing the card

• Tap to Pay (NFC) - Place the card within 4cm of the contactless tap logo. For swipe and card insert payments, please ensure the card is orientated correctly as shown below

  • Tap to Pay right from your mobile phone, without a card reader, is also a feature that is coming soon!

When the reader is processing the payment, all lights on the reader will light up. The reader will beep one time when the payment is successful.

If the payment is failed, the reader will beep two times. In this case, remove the card and try again. If it still is not successful, follow the troubleshooting steps below

Troubleshooting

Card Reader won't charge

• Press the power button to restart reader
• Use a paper clip to press the reset button at the bottom of reader for full reboot
• Unplug and plug in the device to the USB cable

Card Reader won't turn on

• Press the power button on the left hand side of the reader until you see the lights on top of the reader turn on
• Use a paper clip to press the reset button at the bottom of reader for full reboot

Can not pair with my mobile device

• Press the power button to restart reader
• Check if you can find the reader's serial number (shown on the back of the device) in the "Scanned Device List" of your smartphone or tablet. The reader lost the connection with your mobile device when the reader has been automatically turned off

Lost connection with mobile device

• Press power button to turn on reader. Device will automatically reconnect
• Reader may be at a lower battery level. Use the included USB Cable to charge it and then retry
• Ensure the mobile device is within reception range. 
• Ensure the Bluetooth function of your device is turned on

Device can not read card successfully

• Check that the version of your operating system is supported for the card reader. 
• Press the power button to restart the reader, the reader will automatically connect with your mobile device
• The reader may be at a low battery level. Use the included USB cable to charge the reader, then try again
• Ensure your mobile device is within reception range
• Check if the mobile app is instructing to swipe, insert, or tap card
• Ensure there is no obstacle in the card slots
• Check if the magstripe or chip on the card is facing in the right direction while swiping or inserting
• Ensure your phone or tablet is a supported model
• Swipe or insert card with a more constant speed
• Check if your card supports NFC Payment
• Ensure that the card is placed within 4 cm on top of the nfc marking
• Take NFC payment card out of wallet or purse for payment to avoid interference 

Device has no response

• Use a paper clip to press the reset button at the bottom of reader for full reboot

Battery Guide

Battery Level Overview

• The reader can run on its internal battery; however, hard line power is recommended whenever possible for best performance.
• Current battery percentage is displayed on the screen of the reader.
• Low Battery warnings will be displayed when the reader reaches 20% and 10%.

Note:  The reader must be plugged into power when the battery reaches 20% to avoid connectivity issues. The reader may automatically disconnect when the battery level becomes critical (~ 5%).  Your device will no longer remember this reader and you must manually reconnect it once the device has been sufficiently charged or plugged into a power outlet

To charge the card reader

• Use the included USB cable to charge your card reader
• The USB port is only used for charging. Plugging this cable into your mobile device will not pair your card reader with your mobile device. This still must be done via Bluetooth (Click Here for a full guide)
• Check the battery status
• When the reader is on, you can press and release the power button once to check the battery level. The LEDs on top of the reader show the status.

How do I view the reader’s charging status?

• Press and release the power button once to see the charging status. The green LED lights on the reader indicate its battery status.

How do I turn off the reader?

• The reader automatically turns off after 10 hours of inactivity. To turn off the reader manually, press and hold the power button until the four LEDs display a power down sequence (after roughly 6 seconds).

Software Updates

When you first receive your card reader, a software update will be required. This can take up to 15 minutes to complete.

The card reader will require periodic updates to continue accepting payments. You will be prompted to install any available firmware updates immediately after successfully pairing a device.

Note: the reader is required to be at least 50% charged to update firmware

Required updates will install automatically, and the reader will not be able to accept payments until the required update is complete. 

Once the reader is paired, the green connection indicator will turn orange and read: Updating. It is normal for this to last for several minutes

The LED on the reader will flash blue when the update is downloading, and multiple colors while it is installing. 

The reader may disconnect temporarily from your device after installation. Please wait for any additional updates to be installed and for the reader to reboot. 

Once all updates have been downloaded and installed, the LED will turn solid blue, and the notifier in the upper right corner of the app will turn green and read, 1 device active

The card reader is now ready for use.