Thryv makes it easy to secure a deposit from your customer before your start the job. This guide will show how to add a required deposit to your estimates.
First, create your estimate and add your line items as normal. For a full guide to creating estimates, Click Here
Once you've added your line items to your estimate as normal, click on Request Deposit.
In the window that appears, set the amount for your deposit. Use the selector to set your deposit as a percentage or flat amount
If you would like to make sure that the deposit always remains an even number, check the box for Round Up Amount, which will always round the deposit up to the nearest dollar.
Once you have your deposit amount set, click on Done and the deposit window will close. The deposit will show as a new line under the estimate total. If you would like to change the deposit amount, click on Deposit on that line. The same window shown above will re-appear.
Once your deposit is added to your estimate, send your estimate as normal.
Thryv View of Estimate with Deposit
When viewing an estimate with a deposit, the requested amount will appear in the estimate info, and the button to approve will say Approve & Take Payment
After clicking on the approval button, a window will appear where you will check the box on behalf of the client that the estimate is approved. After checking the box click on Take Payment to proceed.
Next you will be directed to either charge credit/debit card if you have a payment gateway set up (Click Here for a full guide to signing up for ThryvPay), or record payment if you are accepting payment by cash, check, or other means.
Once the deposit is paid, whether taken by you in Thryv or by the client, the estimate is considered approved as normal. When you create the invoice from this approved estimate, a line below the subtotal populated with the paid deposit amount will already be created
Client View of Estimate with Deposit
When viewing the estimate in their client portal, your client will see the option to Approve & Pay Deposit
First, they will be directed to sign the estimate (if this is required in your settings). If you accept online payments, they will be asked to pay with their credit card as normal, and you will be notified that the payment is made and the estimate is approved.
You are able to opt the estimate out of requiring online payment if you wish to allow your customer to pay offline.
If the box is checked, the customer will be able to approve the estimate as normal, and then will see a screen directing them to contact you to arrange payment.
Note: If your business is not set up to accept online payments, this will be the default behavior.
When the client views the estimate, the deposit will be shown as a separate line under the total
If I have convenience fees enabled with ThryvPay, will a convenience fee be charged on the deposit as well as the invoice?
Yes. Because they are processed as separate transactions the convenience fee would apply to both payments.
Can I change the amount due on the invoice after the estimate is approved?
Yes, the invoice creation window will appear as normal. However, the total amount due must be equal to or exceed the deposit amount, otherwise you will not be able to proceed.
Can a client pay the deposit and the invoice with separate payment methods?
Yes, Thryv considers them completely separate transactions.
Do I have to accept online payments to charge deposits?
No. A customer will still be able to approve an estimate and sign if required without paying the deposit. They will be notified they are responsible for contacting you to arrange payment.
How do taxes work for deposits?
Because the deposit is not considered an "item" in Thryv, tax will not apply to it directly. Rather, tax will apply to each line item and will be paid upon payment of the invoice.