Hey there! I'm James — the newest member of the Thryv + Keap Product Success Team. Feel free to let me know how I can help!
James Montgomery commented,
Hey there,Great question! Unfortunately, the search functionality is currently limited in terms of the data it is capable of retrieving and doesn't search across all fields in the database (such as...
James Montgomery commented,
Hey there,Yes — as long as SMS is enabled under Settings > Auto Client Messaging > Booking, the system will send booking confirmations and appointment reminders via text message.Just make sure the ...
James Montgomery commented,
Hey Wanda,Thanks for surfacing this.After reviewing with the team, we confirmed that one of the items you received wasn’t an additional bill or charge. Instead, it was a credit applied to your acco...
James Montgomery created an article,
Heads Up: Recent Security Update The HTML block now automatically removes certain unsafe code patterns when you edit and save a landing page or popup. This is a security enhancement to protect you...
James Montgomery commented,
Hey Nidia,To remove the ability for clients to schedule appointments through your Client Portal, you’ll want to head to Settings > Online Booking Options. From there, simply uncheck the box next to...
James Montgomery commented,
Hi Michael,Thanks for surfacing this! I'm happy to clarify.Thryv products (including ThryvPay) are only accessible in supported regions (United States, Canada, Australia, and New Zealand). As a res...
James Montgomery commented,
Hey Santo, Thanks for bringing this up! If you received a password change notification that you didn’t initiate, we recommend taking action right away to ensure your account remains secure. First, ...
James Montgomery commented,
Glad to hear that, Carl!If there's anything else we can assist with, please let me know.
James Montgomery commented,
Hey Carl,Thanks for reaching out! I’d love to assist. Could you share a bit more about what’s happening with your Pay portal? For example: Any error messages you’re seeing Steps you took before it...
James Montgomery commented,
Hey Amanda,I’d love to help, but I’m not quite sure what you’re referring to here. Would you mind sharing a bit more detail? That’ll help me point you in the right direction!If you’re looking for i...
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