Hey there! I'm James — the newest member of the Thryv + Keap Product Success Team. Feel free to let me know how I can help!
James Montgomery commented,
Hey Josh, Sorry to hear you're running into this issue! I just sent you an email so we can gather a few more details, take a closer look at what's happening, and work toward getting this resolved a...
James Montgomery commented,
Hey Cassandra, So sorry to hear that! Here are a few things to check: 1. Ensure they're accessing the portal from the US, Canada, Australia, or New Zealand2. Ensure the client(s) are not connected ...
James Montgomery commented,
Hey Sean! Thanks for reaching out. For assistance with ordering an additional email, you can either contact your Business Advisor directly, or reach out to our URL Management Team at 844-339-4574 f...
James Montgomery commented,
Hey Mike, Great question! Thryv subscriptions don't actually renew on a yearly basis. The initial term is 6 months, and after that, your subscription automatically renews on a month-to-month basis ...
James Montgomery commented,
Hey Brant! Processing times can vary depending on which payment processor you're using within your Thryv account. For example, if you're processing payments via ThryvPay, credit card payments typic...
James Montgomery commented,
Hey there, Thanks for reaching out! Unfortunately, at this time Thryv does not support bulk downloading or exporting documents stored within your account. We understand this may not be the answer y...
James Montgomery commented,
Hey Antony, Sorry to hear you’re running into this issue! I’ll be reaching out via email shortly to grab a few more details and take a closer look at what you’re seeing. Once I have that info, I’ll...
James Montgomery commented,
Hey Sara! Great question. Since you're using Thryv Marketing Center, you won't need to use the App Market to connect Google Analytics. Instead, you can add your Google Analytics information directl...
James Montgomery commented,
Hey Lori, Sorry to hear that! This functionality was deprecated some time ago, which unfortunately means there's no way to restore it. With that said, the workaround of syncing Business Center with...
James Montgomery commented,
Hey Karen, Great question. While there isn't a dedicated print option on the invoice/estimate screen, your technicians can still get a printed copy without sending it to the customer first! They'd ...
Our customer support team is available 24/7 by online chat, phone, or email
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