Hey there! I'm James — the newest member of the Thryv + Keap Product Success Team. Feel free to let me know how I can help!
James Montgomery commented,
Hey there! If you recently changed your Instagram password, that can disconnect your account in Thryv and prevent posts from publishing. The good news is this is usually a quick fix — just reconnec...
James Montgomery commented,
Hey Nathan!I just sent you an email regarding this so we can look into it further.
James Montgomery commented,
Hey Abby, Thanks for reaching out! It looks like your campaigns were temporarily placed on hold due to a high bounce rate. What does this mean? To put it simply, it means too many emails you’ve sen...
James Montgomery commented,
Hey there!You can update the wording on your website form directly within your Thryv software. The following help article will walk you through the steps to edit your contact form:https://learn.thr...
James Montgomery commented,
Hey Tracy,I’d love to assist with this! Just to make sure I’m understanding correctly, are you looking to have your name automatically included in your SMS messages, like a signature at the end of ...
James Montgomery commented,
Hey there!Just wanted to let you know that we’re looking into this. While we’re not aware of any widespread payment issues, we’re investigating to determine what might have caused this.Thanks so mu...
James Montgomery commented,
Hey Andrew!Typically, an invoice will show as “Processing” if it was paid via ACH (Instant Bank Transfer), which can take anywhere from 7–10 business days to fully process.Because of that, it’s no...
James Montgomery commented,
Hey Cory,Great question!To set up ACH payments for automatic withdrawal, you'd just create a Scheduled payment and select ACH (bank transfer) as the payment method during setup.Here’s an article th...
James Montgomery commented,
Hey Kerry,Just wanted to close the loop here — we went ahead and emailed you those documents on Monday, the 16th!Let us know if there’s anything else we can assist with.
James Montgomery commented,
Hey Kerry,Just wanted to let you know that I’m looking into this. As soon as I have any additional insight, I’ll be sure to update you here.Thanks so much for your patience in the meantime!
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