payments

• November 09, 2026 21:23

User

does it show on our thryv payment to customers when they pay their bill, that if they pay with a credit card that there is a fee? I have customers complaining that there is no notice about a fee with credit card payment.

 

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  Christina Rodriguez

  Thryv Moderator

  • November 10, 2026 17:51

  

  

  

  

  +13 more

  Hi there,

  Yes, when a convenience fee is being applied, the fee will show prior to checking out (in red), similar to this screenshot:
  

  For more details on surcharges and convenience fees, I have linked our guide here that goes over this in more detail.
  
  

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