Can’t login on desktop

• November 02, 2026 01:42

Amy

I cannot log in to the desktop version. It just goes round and round performing security verification. Have tried using Google chrome and also Microsoft edge both do the same thing.

0

• 

  Christina Rodriguez

  Thryv Moderator

  • November 02, 2026 16:30

  

  

  

  

  +13 more

  Hi Amy,

  I'm sorry to hear about the login issue you are experiencing. Typically this is resolved by the browser's cache and cookies (for all time), closing out the browser completely, then trying to login again. If you are still experiencing the login issue after doing so, we recommend contacting our 24/7 support team at 844.998.4798 so they can open a ticket on your behalf. 

  Thank you!

  0
• 

  Amy

  • November 03, 2026 03:29

  

  Hi

  We are still not able to log on to desktop version.  How do I contact Support as Amy is away or are you able to do this for us.

  We need it fixed

  Greg

  0
• 

  Christina Rodriguez

  Thryv Moderator

  • November 04, 2026 18:07

  

  

  

  

  +13 more

  Hi Greg,

  I would recommend contacting our 24/7 Support team so they can help troubleshoot the issue for you and open a ticket if needed. They can be reached at 844.998.4798 or support@thryv.com.

  Thank you!

  0

Please sign in to leave a comment.