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Business Center Professional - How to Re-Opt In to Emails

Comments

4 comments

  • Christina Rodriguez
    Thryv Moderator

    Hi Thomas, 

    Currently there is not a straightforward way to resubscribe. However, there are a couple of ways someone can go about this:

     Using an old marketing email from the business - if their client has an old marketing email, they can click Unsubscribe at the bottom. After doing this, it will give them an option to opt back into receiving campaigns from the business (Click to re-subscribe). Example below:

    If the client doesnt have access to an old promotional message, the business owner (or another staff member) who has access to one, can forward it directly to the client's email address from their inbox (so that the message sends like a normal message). From there, the client should be able to follow the steps above.

     

    Thank you!

     

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  • THOMAS
    Thryv Employee

    Thank you for the detailed reply. I'm a bit confused about the process of sending the promotional message from the Inbox. Could you clarify that process so that I can walk the client through it?

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  • Christina Rodriguez
    Thryv Moderator

    Hi Thomas,

    It would be the staff member sending it from a regular email account so that the client can access that unsubscribe link. Alternatively, they can copy the link in the message (right click > copy link) and paste it into a conversation with the client who wants to resubscribe.

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  • THOMAS
    Thryv Employee

    Got it now. Thank you for the clarification.

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