Email marketing campaings

• August 26, 2026 21:24

Brice

Why are my email marketing campaigns paused right now:?

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  Christina Rodriguez

  Thryv Moderator

  • August 27, 2026 16:06

  

  

  

  

  +13 more

  Hi Brice,

  One of your recent campaigns had a high bounce rate, which led to them being paused. When sending a campaign, if too many emails are undeliverable for any reason this causes them to "bounce". A high bounce rate (typically over 2%) can cause a negative reputation with email servers which could potentially lead to deliverability issues later on. The software blocking the campaigns from being sent is a preventative measure that signals there may be issues with the emails you sent to.
  
  The error can only be cleared by our Support team via a ticket. When you are ready, we recommend contacting our Support team at 844.998.4798 or support@thryv.com. 

  To prevent this from occurring again, we recommend reviewing the bounced emails and removing them from future campaigns (also known as scrubbing). 

  Let me know if you have any questions.

  Thank you!

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