Announcements not recognizing phone numbers
I try to send announcements in response to phone inquiries and even though the new clients have phone numbers input on their customer info, the announcement keeps claiming these clients "do not have a phone number" so it can't send the announcement. This keeps happening, is there a specific format clients and I should be inputting phone numbers to avoid this error?
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Hi Amanda,
I quickly looked at your account and it doesnt look like you are registered to send out marketing SMS messages (through announcements). Due to regulation changes set forth by mobile carriers, Thryv Business Center™ no longer enables new SMS text marketing for Business Center users. Before this, SMS marketing required your customers to follow a specific opt-in process so that they could receive marketing messages from the business. This is why you are seeing the message that they do not have a phone number.
Their mobile number still can be used for transactional messages, such as appointment reminders, however.
Please let us know if you have any questions.
Thank you!
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