Announcement

• August 05, 2026 19:11

Diane

My announcement went out, shows 0 bounced and 0 spam but showed the email bounced. The email prior to that went out with 0 bounced and 0 spam and went through with no problems.

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  Christina Rodriguez

  Thryv Moderator

  • August 05, 2026 21:32

  

  

  

  

  +13 more

  Hi Diane,

  It looks like this got resolved through Thryv Support. Based on their notes, a campaign that went out on 7/31 had a high bounce rate percentage, which led to the campaigns being blocked. Anytime this happens, we recommend reviewing the bounced contacts and refrain from sending an announcement to that contact until the email is removed or corrected.

  I am linking our guide that speaks more on bounced emails here.

  Thanks!

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