leads

• July 19, 2026 16:20

Jeanine

I have 3 leads in my inbox that all have no message attached to them. Is there a problem with my account?

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  Christina Rodriguez

  Thryv Moderator

  • July 20, 2026 15:18

  

  

  

  

  +13 more

  Hi Jeanine,

  I took a peek at your account and it looks like there may be a small glitch. I have opened a ticket to our dev team to investigate and will keep you updated with any findings they send over.

  Thank you!

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  Christina Rodriguez

  Thryv Moderator

  • July 20, 2026 22:27

  

  

  

  

  +13 more

  Hi Jeanine,

  I confirmed with our team that this is working as intended. This occurs when a form is filled but it does not have a message field or a message is not submitted when they fill it out. The software will capture their other details (name, phone, etc) and that will be injected into your CRM. The notifications are letting you know a new person was added due to a form fill.

  Thank you!

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